Preview on Reservation Modifications
One important area for future improvement is the reservation amendment process. Currently, when modifying an existing reservation, such as changing dates, room type, or number of guests, there is no option to preview the updated rate or any supplemental charges before saving the changes. Staff must first apply the amendment in order to view the new pricing and communicate it to the guest. This creates operational challenges, as there is no reliable way to revert the reservation back to its original details and rates if the guest declines the updated pricing. For example, MEWS currently allows additional nights to be added to an existing reservation, but there is no way to preview the rate for the added night(s) before confirming the amendment. Once the change is saved, the original rates cannot easily be restored. It would be extremely beneficial if MEWS could introduce a “rate preview” function for all reservation amendments that may result in additional charges, allowing staff to review and confirm supplemental costs before finalizing the modification.