Mews Operations (PMS)

Mews Operations (PMS)

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  1. When clicking on a specific unit, there is a section where you can see all the OOO that are scheduled for that unit and any future OOO scheduled as well. It would be nice to also be able to see what future reservations are scheduled for that unit, in the event we need to see which unit is available for an extended stay booking far out on the calendar.

    1 vote

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!

    6 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Emmeran,

    It is currently possible to split a reservation during a guests stay.

    You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.

    Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.

    From here you can move the either reservation to a desired space.

    You can find more information on the steps mentioned above in the Mews guide:

    https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation

    Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.

  3. If there's a chance we could add the number of nights count to the popup when we hover over a reservation in the timeline view.

    13 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  4. If the channel manager has made reservations (and therefore it's not possible for the rest of us to merge groups), or if we have several bookings from different backgrounds and do not wish to mix their billings, it would be great to connect the reservations somehow. In stead of group, call it "related" or similar.

    35 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for your suggestion, we have set the status of your request as one to be upvoted by the Mews Community.

    May I ask, how often do you find that a group is booked separately and would need to be merged when the reservation is coming from a channel?

  5. Due to the Corona virus we offer all our guests a new arrival date in the future . We want to add a color to these reservations to make it more visible for us . What do u think ?

    Stay healthy and safe ! - JorCrew-

    14 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  6. For larger properties is would be handy to filter the timeline by space category. E.g. if you have multiple categories the property can select only standard room in the filter to see only the spaces/reservations for the standard space category to change allocations.

    43 votes

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    new idea  ·  2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  7. for hostels would be a better overview to see which beds belong to the same room

    28 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback, It is unlikely that we will be altering the thickness of the lines between dorms.

    We are currently updating the contrast of colours within the system which will assist in making the lines more visible and stand out from the background colour.

    Kind regards,

    Aldair
    Mews Product Team

  8. Order spaces within the Space category in the timeline.
    At the moment, we can't order bedrooms as we wish in the timeline.
    Depending on the location of the bedroom in the building, it makes more sense to have it in a certain order.
    The default order does not facilitate operations.

    74 votes

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    new idea  ·  4 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  9. On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…

    75 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the suggestions and upvotes.

    With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!

    Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.

    You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.

    Kind regards,
    Aldair

  10. We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    152 votes

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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would be really handy to have all day in different colour, where is added some event and not just black dot on the top.

    32 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  12. When creating a House Use reservation it would be nice if you can select multiple rooms at the same time.

    23 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  13. Arrival and Departure notes in a separate field in the Reservation Properties
    A note box which is not moved down with every new note and where you can add the details you need (time, flight, vessel, pax etc)

    12 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  14. At the moment, if you want to block a space as OOO the space has to be empty. This is really frustrating if you have a big space, eg our 28 bed dorm. I need to unallocate/upgrade all bookings first. It would be easier if I could mark the space as OOO first, then any reservations that can fit into other spaces of this type would be automatically moved. Everything else would sit unallocated for me to upgrade when I'm ready.

    10 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  15. Option to put different colours in blackground of the Room Numbers.
    Notes of Status of the Room. For example:

    101 in red means that "cot for baby inside the room"
    201 in green means that "separate beds are ready"

    Thank you!! Tayko Team

    26 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  16. It would be quicker and easier to identify VIP, Honeymooners, Repeat guests if there was a colour coding system - one look at the reservation would alert you to this important informormation.

    13 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allowing users to manage the auto assignment of rooms. This should be an on property manageable process. Their are times that Mews does not properly manage inventory and availability in Mews creating odd gaps that force us to reassign reservations so that we can create space for new reservations.

    11 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be great if the notification to refresh the browser due to new updates could be moved/removed without refreshing the browser as it tends to hide part of the timeline, so users are often having to refresh the timeline and get back to the position they were working on every time there is a minor update

    21 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  19. possibility to add an icon on the timeline to alert of space features request on reservation or guest profile.

    In order to have quicker check and avoid to leave the screen of timeline and go to check for every guest if there are space features

    16 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  20. When a guest books, status inspected should be the preferable choice, then dirty, out of service. That inspected room would be already ready for check-in, whether the out of service room isn't yet.

    13 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
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