243 results found
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
4 votes -
attach files to internals tab
We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.
1 vote -
Filter the timeline by space category
For larger properties is would be handy to filter the timeline by space category. E.g. if you have multiple categories the property can select only standard room in the filter to see only the spaces/reservations for the standard space category to change allocations.
47 votesHello Mewsers,
We are very happy to announce that we have release the new filter for space categories on the timeline!
You can learn more about this feature on our release notes page:
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Different confirmations per space type
As we sell different space types we would like to make different confirmation templates per space type, better suiting the product.
44 votesHello from the Mews product team,
Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.
In order to make use of this functionality:
1. Select a space category (settings > property > space categories)
2. Scroll down to “Order email template”
3. Enter the text you would like to be sent to your guests and hit save.
4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.NOTE: The text does not need to be in custom HTML to appear correctly in the email.
If you have any feedback for this feature please do let us know in the comments below.
Kind regards,
Mews Product Team -
registration
Print only the lead guest registration card instead of a card for each profile on the reservation. When guests check in online, they often add all guest profiles so there can be 2 or more profiles on one room. This currently means that the equivalent number of registration cards print out which is quite wasteful in paper. It would be great to have a default to tick as " print lead guest registration card only".
6 votesHello Mewsers,
On the 24th of June 2020 we released the functionality that will allow guest to complete and sign their registration cards from Mews Navigator when they checkIn in online.
This means that you no longer have to worry about printing registration cards at all! (unless you are legally required to of cause).
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Show who updated a tasks
After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again
16 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.
In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.
We look forward to your continued feedback and suggestions.
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Add extra line at the top in timeline to implement large events in City or warnings or international holidays.
We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .
168 votesNow you can add special events or notes in your Enterprise Settings. These show as an icon & note on the Timeline & Rate Management screens, and on the Availability and Occupancy reports.
Check out this guide to learn how to user these calendar events: https://help.mews.com/hc/en-us/articles/360001837618-Create-modify-or-delete-a-calendar-event
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A blank space for TETRIS!
On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…
76 votesHello from the Mews product team,
Thank you for the suggestions and upvotes.
With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!
Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.
You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.
Kind regards,
Aldair -
Notification icon for release notes only when there is an unread(!) release note
First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.
But once I have clicked on it, I would like that it disappears, also after logging out and back in.
It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.…
4 votesHello Mewsers,
We are happy to announce that we have moved to a new structure for release notes that has resolved the issue you have outlined; the release notes icon will now appear only when there are unread release notes.
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Add Day of the week next to Arrival date & Departure date
Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/93 votesHi Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.
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Delete profiles Automatically
being able to set up parameters for the deletion of guest data. Some countries have restrictions for how long we are allowed to store this data. I.E 2 yrs after the last check in, or something similar.
4 votes -
Cancelling group reservations
Kindly create new article about Canceling Group reservation.
Thank you1 voteHi Martina,
The guide for cancelling reservations has recently been updated, and now includes information regarding cancelling group reservations.
https://intercom.help/mews-systems/en/articles/4245572-cancel-a-reservation
Please do let us know if you feel there are any additional missing use cases for groups.
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Tablet for registration cards, so we dont have to print
It would be grate with a tablet that is on the reception counter, where the registration card comes up for the to sign or input data. That way we would save a lot of time and paper
16 votesHello from the Mews Product team,
We are very happy to inform you that we have expanded the paperless experience for you and your guests. Not only can you allow your guests to sign their registration cards from the Mews Operator (Kiosk) at check-in, you can also provide your guests with the option to sign their registration cards before arriving at your property using the Mews Navigator application.
You can view more information about this functionality in our release notes page and Mews guides respectively. We have attached some links below for your reference.
Mews release notes
https://releases.mews.com/Mews guides
https://help.mews.com/hc/en-us/articles/360007588938-Co-Operator-modeShould you have any questions, please contact our customer care agents.
Kind regards,
Aldair -
space clean
Add common areas (like pool, kitchen, garden 1, garden 2) to assign them to housekeeping and maintenance, to be able to assign task a cleaning of common area.
23 votesHello,
I’m happy to inform you that it is now possible to create spaces/resources without a category and see them on the timeline + assign them house uses. The resources are currently not bookable through the standard channels and can be really “reserved” only for an internal usage.
Please, find a basic guide describing the functionality attached.
If you have any questions related to this functionality, feel free to reach out to me at martin.kucera@mews.com.
Thank you.
Martin Kucera
Product manager
Mews -
Mark whole room as dirty, as soon as one bed is dirty
Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room
14 votesHello from the Mews product team!
We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.
You will be able to view this, in both the space status report as well as the housekeeping application.
Should you have any questions, please do not hesitate to contact our customer care team.
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To have a “Big Warning” when the operator tries to generate a Bill with an empty NIF in Spain
We´ve found this link informing that the NIF is mandatory for bill above 400EUR in Spain, but to use this situation the Bill should have two different templates and would turn more complicated for daily operations.
https://help.mews.com/en/articles/4430685-closing-a-bill-above-400-eur-for-spanish-customersThe request is to have a “Big Warning” when the operator tries to generate a Bill with an empty NIF. So the operator can intentionally decide if it is really desired to generate a Bill without NIF and avoid human error missing the NIF, because by default the NIF is empty even when the user fields are already filled by the system.
Thanks1 voteThis is available, and an error is prompted when the NIF is missing. More information can be found here: https://help.mews.com/s/article/how-do-i-close-a-bill-above-400-eur-for-spanish-customers?language=en_US
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Roomnumber can bee seen in the app
it would be easy to see the room number for a task on the app of a mobile phone.
12 votesHello Mewsers,
We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.
You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.
It is also possible to select the room number to be directed to the linked room in the Mews mobile app.
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Lock company profile
Would be great if we can lock certain company profiles.
So we can ensure its not overridden. Some integrating parties use these, and when deleted integrations may break. Also in certain countries specific fields are required. Would be great if we could also lock these for modification such as VAT fields/ Code fisc. etc.2 votes -
Room status after cleanup
Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.
The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when…
11 votesHello Mewsers,
Thank you very much for sharing your feedback with us.
We are very happy to inform you that we have released a setting called "Check-in makes space dirty". With this option selected an inspected room will be marked as dirty as soon as a guest checks in. If a guest is staying overnight the space will automatically be marked as dirty at midnight.
You can learn more about this feature in the guide below:
https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US
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Breakfast View
Make a view specially designed for the breakfast team.
They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.
Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.
30 votesHi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
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