Mews Operations (PMS)

Mews Operations (PMS)

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  1. To copy settings and configurations from demo to production and vice versa - to be able to simulate procedures and functionality

    7 votes

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
    have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
    currently it is as good as pointless having this feature

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)

    6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. When a payment request is expired or paid - it is not assigned to any departments.
    Can we create a setting that this task automatically is assigned to Front Office?

    20 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. This is one for the account creators out there and should already be a thing.

    Adding users to each site individually is a ridiculous process that takes far too long. There should be a centralised account creation page where you can just tick a box for which sites/properties you want to assign them access to.

    The fact you cant have multiple sites open at once is another hurdle that needs to be addressed.

    7 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Ability to tick multiple invoices to be sent in one email.

    11 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
    Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

    13 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have a filter in the reservations report for "staying period".

    For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. I would like to print a report of arrivals from the past which shows the guests ACTUAL check in time. Any report I produce shows the general 3pm arrival time but not the actual time the check in was performed on the system.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would be helpful to have the changes made in Properties>Notes appear in the Action Log of a reservation.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

    373 votes

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    8 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Is it possible to add a Space Type Connecting Rooms which does not impact our hotel capacity?
    Example : we have connecting rooms based on 2 standard rooms, currently the connecting room add a space to our inventory which false our reports and global data.

    It would be great that the connecting rooms have a specific space type (composed of other spaces).

    7 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  15. Once you have uploaded a photo by a product is it not possible to delete the photo. Please make this possible.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    120 votes

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    idea to upvote  ·  10 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Add a percentage of discount directly in the voucher, to allow us to apply a private discount on any public rate with a voucher code instead of create a new rate code.

    3 votes

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    1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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