To copy settings and configurations from demo to production and vice versa - to be able to simulate procedures and functionality

could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature

Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)

When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?

This is one for the account creators out there and should already be a thing.

Adding users to each site individually is a ridiculous process that takes far too long. There should be a centralised account creation page where you can just tick a box for which sites/properties you want to assign them access to.

The fact you cant have multiple sites open at once is another hurdle that needs to be addressed.

Ability to tick multiple invoices to be sent in one email.

Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

Have a filter in the reservations report for "staying period".

For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

I would like to print a report of arrivals from the past which shows the guests ACTUAL check in time. Any report I produce shows the general 3pm arrival time but not the actual time the check in was performed on the system.

It would be helpful to have the changes made in Properties>Notes appear in the Action Log of a reservation.

we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.

Is it possible to add a Space Type Connecting Rooms which does not impact our hotel capacity?
Example : we have connecting rooms based on 2 standard rooms, currently the connecting room add a space to our inventory which false our reports and global data.

It would be great that the connecting rooms have a specific space type (composed of other spaces).

Once you have uploaded a photo by a product is it not possible to delete the photo. Please make this possible.

Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.

When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.

Add a percentage of discount directly in the voucher, to allow us to apply a private discount on any public rate with a voucher code instead of create a new rate code.