280 results found
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New mail templates and customizations
New e-mail templates and e-mail customization options
350 votesWe delivered customization of all emails which Mews send to guests.
We will start collecting new feedback for missing placeholders and other things separately
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Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
342 votesHello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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Display rates per night on confirmation
From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)
292 votes -
Preview of mail templates
Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.
It's also important for being able to track the correspondence which was sent out to guests.
289 votesEmail preview released on 14.12.2021
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Require guest to update email address during online check-in
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.
202 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
Aneta -
Modify or cancel bookings online
Allow guest to modify or cancel the booking in Guest portal
179 votes -
Collect business address / billing address
during check in (at reception, kiosk or online) or online check-out there need to be the option to fill in the business address.
At the moment there is only the possibility to add the personal address.
(online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)178 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Signing Registration forms Digitally
Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.
171 votesHi Mewsers!
Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
Let the booker fill in the data of all companions
For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.
171 votes -
Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
161 votes -
Adding additional placeholders to emails
We would like to add those additional placeholders:
{CompanyAddressLine2}
{CompanyPostalCode}
{CompanyCity}
{CompanyCountry}
{DateGroupCreated}
{GroupArrivalDate}
{GroupDepartureDate}
{SpaceCategorySummary}
{SumAdultCount}
{SumTotalPrice}
{ConfirmationNumber}
{RequestedCategory}
{AdultCount}
{ChildrenCount}
{Rate}
{Products}153 votes -
Send confirmation without rates
Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.
135 votes -
Introduce a configuration whether to request Credit card details during online check-in
Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.
Another case:
If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…124 votes -
Add neutral gender in online check-in
Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!
123 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
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Send test email from within 'Mail Templates'
As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.
117 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
Now you can actually see all the preview of emails within the customization of emails.
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Hotel email domain
Allow hotels to send customer communication emails from Hotels email domain.
101 votes -
Include Mews ID Scanner in Navigator
Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.
97 votes -
Include requests in confirmation emails
Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.
95 votes -
Hotel logo at the Guest portal
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official
86 votesHello from the Mews product team. We are pleased to let you know that your hotel logo now appears in the Guest Portal.
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Guest Portal: Visual customization
Question: online check-in.
Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!
81 votes
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