84 results found
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The option to have guests be addressed by their surname in the Guest Portal
Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.
8 votes -
Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss
Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.
2 votes -
Adresse direkt beim Buchungsvorgang
Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.
2 votes -
Online Check Out Tip and date at products
There would be two useful improvements to the online check-out of guests.
1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.- there is no possibility to give a tip
3 votes -
Ask for arrival time during online Check-In
Ask for arrival time during online Check-In
26 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add {bill} to Bill sent email template body
The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.
1 vote -
Let guest fill in all details while creating the reservation so the online check-in is not needed anymore
It would make more sense if guests could fill in all the details that are needed in the registration form during the process of creating their booking on the website, instead of by online check-in form 48 hours before check-in. This way, you will have 100% online check-in guaranteed for direct bookings.
11 votesThank you for submitting your idea Anouk! I'm Olivia from the Mews product team. I have updated your request and set it as one to be upvoted by the Mews Community.
I am also curious about your perspective on how that could impact the conversion? If we make the booking process more complex by asking for more information, isn't that a risk that more guests would abandon before completing the purchase?
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Google wallet
Add Google Wallet to Guest Communications & Customer Journey. Similar than Apple Wallet
15 votes -
Online Check out available for all reservations
Hi Mews Team,
the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.
- Enable online checkout for all reservations
- Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
- The process must be easy and quick
Thanks
Linus32 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow guests to edit personal data in new guest portal
Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.1 vote -
Option to remove the marketing opt-in at the online check-out
Option to remove the marketing opt-in at the online check-out.
2 votes -
Invite companion via online check in regardless of legal environment
The main guest should be able to invite a companion to complete Online check in regardless of whether it is required or not for the property's legal environment.
This will allow properties who currently don't have this option to have a better check in experience for both guests staying on the reservation.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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GTRIIP Integration
GTRIIP Integration offers a strong Guest ID Validating Guest Portal
1 vote -
Our direct Chat in room
Add a QR Code or so to the rooms, so the guest can use the direct chat to get in contact with the Hotel from the room and just just via the Emails.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Capture guest ID during online check-in
When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.
1 voteThank you for submitting this idea. I'm happy to say that this is on the roadmap. We are still in the exploratory phase but plan to add this functionality in the future.
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If a guest cancels online, that we receive confirmation of the cancellation.
If a guest cancels online, that we receive confirmation of the cancellation.
14 votes -
Manage my reservation
It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online Check-In Document
It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.
4 votes -
How did you hear about us
I previously suggested this as an option to add to the Booking engine. But it would much better to add it to the Reg card !
This is a fundamental for any PMS systems !!
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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copy reservations from the Guest Portal
If a guest comes often and always make the same reservation, give them the option to copy existing reservations. It makes sense to make this from the guest portal, because all of the informations are already there. They just need to switch the dates.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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