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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
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Guest Experience

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85 results found

  1. Ask for arrival time during online Check-In

    23 votes

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    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Mews users should be able to require payment for service promotions added during the online check-in process. For example, Guests at our property can add parking, a late checkout, and an early check-in during their online checkin process and each of these have a cost but payment is not required at the time this is added. The hotel is left with the service added, parking spaces reserved, and no payment method collected at the time the service was added. This happens with OTA reservations where Guest's physical cards are not provided by the OTA to the property.

    We can require…

    2 votes

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  3. It would make more sense if guests could fill in all the details that are needed in the registration form during the process of creating their booking on the website, instead of by online check-in form 48 hours before check-in. This way, you will have 100% online check-in guaranteed for direct bookings.

    9 votes

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    Thank you for submitting your idea Anouk! I'm Olivia from the Mews product team. I have updated your request and set it as one to be upvoted by the Mews Community.

    I am also curious about your perspective on how that could impact the conversion? If we make the booking process more complex by asking for more information, isn't that a risk that more guests would abandon before completing the purchase?


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  4. Hi Mews Team,

    the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.

    1. Enable online checkout for all reservations
    2. Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
    3. The process must be easy and quick

    Thanks
    Linus

    32 votes

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    1 comment  ·  Guest portal  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  5. Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
    I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  6. There would be two useful improvements to the online check-out of guests.
    1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.

    1. there is no possibility to give a tip
    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  7. The main guest should be able to invite a companion to complete Online check in regardless of whether it is required or not for the property's legal environment.

    This will allow properties who currently don't have this option to have a better check in experience for both guests staying on the reservation.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. GTRIIP Integration offers a strong Guest ID Validating Guest Portal

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  9. Option to remove the marketing opt-in at the online check-out.

    1 vote

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  10. Add a QR Code or so to the rooms, so the guest can use the direct chat to get in contact with the Hotel from the room and just just via the Emails.

    14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  11. Add Google Wallet to Guest Communications & Customer Journey. Similar than Apple Wallet

    5 votes

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  12. When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.

    1 vote

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  13. If a guest cancels online, that we receive confirmation of the cancellation.

    14 votes

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  14. It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  15. It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.

    4 votes

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  16. I previously suggested this as an option to add to the Booking engine. But it would much better to add it to the Reg card !

    This is a fundamental for any PMS systems !!

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. If a guest comes often and always make the same reservation, give them the option to copy existing reservations. It makes sense to make this from the guest portal, because all of the informations are already there. They just need to switch the dates.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Is it possible to have a report of all products added by guest during the online checkin ?

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.

    Guests should be able to book additional services, products even after they create their booking.

    164 votes

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  20. When a guest uses the online check-out he/she has no company details at all, while the company name is already in the reservation. Would be good when the guest sees the company name without being able to edit it. Otherwise he thinks the company is not in the reservation and we risk that he/she changes the guest name for the company name.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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