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  1. Right now there are no adjustable mailing templates in mews only adjustable mailing "contents" which is incredibly weak and a bad hit for corporate design and even the customer journey (reduced trust because its in a completely different design than anything else). For a pms that is centered around the customer this should really be different!

    I think it would be useful to add an global option for template and probably even for each individual mailing. So you could adjust this for single mailings if you want (which is asked for in different ideas).

    You could use a single settings…

    9 votes

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  2. Currently, the bookable service mail templates are set for all guests depending on their booking status.

    For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

    One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps…

    11 votes

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  3. We would like to be able to remove the property logo from e-mail templates. The FAQ (https://help.mews.com/s/article/Can-I-remove-duplicate-property-logo-in-emails?language=en_US) now describes to remove the logo from your HTML template. However, we want to use a different logo in our mail templates versus the other places that the property logo appears (booking engine, invoices etc.).

    15 votes

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  4. Net Properties would like to see the breakdown of total cost in Confirmation and Quotation Emails between Net + Tax, and then Gross Value.

    Currently only Gross Total is displayed.

    2 votes

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  5. The Logo in the E-Mail templates is very small, so that you sometimes can only barely be able to see it.
    Could this be sized larger?

    5 votes

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  6. It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
    At the moment this is set up by MEWS and can not be changed!

    7 votes

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  7. It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.

    This would allow us to personalize the communication to guests even further based on the room they booked.

    5 votes

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  8. Allow guests to create optional reservations in the Mews Booking Engine instead of directly confirming. This should trigger the quotation email allowing the guest to review the details of their stay, pay a deposit and confirm the reservation (applicable to long stay guests)

    2 votes

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  9. When we make a manual booking for a rate that requires a downpayment the "Automatic settlement failed" email is sent out if there is no credit card attached.

    This, in itself, is a good thing. However it is often unclear for the guests how much they have to pay. They's have to find back the original booking confirmation (might have been months ago) and look through the rate description to figure out how much they have to pay.

    A simple placeholder for the amount that the automatic settlement rule was supposed to have taken would be great for these cases.

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  10. In Menu -> Settings -> Property -> Guest experience -> Mail template it would be great to change from there if a mailing is active or not. So each row has for each service a checkbox "active" to change the specific option.

    Most of these options are right now in the service settings which is ok but it would be great if you could see and change these options in one place at the mail template screen.

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  11. Ability to enter centrally stored common company email footer (HTML snippet) to be attached to all email templates, without having to add (and maintain if changes occur) it individually to each template by hand.

    3 votes

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  12. Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  13. Automatic email templates for event, traffic changes,...
    Template can be created with the necessary information ( + possible link)
    To inform guests of events taking place during stay ( that may have an impact).
    E.g. local city events that have an impact on accessibility for that arriving or departing guest.
    New Year's dinner/ Party, ...

    These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  14. You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.

    Should be top priority

    18 votes

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  15. Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.

    If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.

    18 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.

    4 votes

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  17. 2 votes

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  18. Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests

    17 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. Natively shorten check-in urls sent out by mews to booking.com guest email addresses so booking.com doesnt insert linebreaks into the urls. Otherwise guest using booking.com app can not click on any url generated by mews - all urls are broken.

    Line breaks are inserted by booking.com after every 71st character in the url.

    We remove linebreaks manually and resend the urls to the guests.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Resending customer relevant emails (online check out, payment verification) should also be done by staff.

    3 votes

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