848 results found
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create task when e-mail bounce
When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...
4 votes -
Chat icon location
Since the new update a chat icon for mews support has been added in the left corner. With the computers in our hotel we can´t change resolutions which causes issues as the icon is blocking some of the tasks in reservation. Is there a possibilty to disable this icon per account or move it slightly?
1 voteHello from the Mews product team!
We are pleased to let you know that the chat bubble no longer appears automatically, and will only show if there's an ongoing conversation happening. Please note the chat bubble disappears only after you finish your conversation with the digital assistant (by clicking on end chat).
Thank you again for sharing your idea!
Ettore
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Sort categories by availability
When you book online, you see the rooms that are available at the top of the page and don't see unavailable rooms until you scroll down the page. But when we book over the phone, the room categories stay in their default order and just show that the room cannot be booked. It would make things a lot easier if the categories were sorted by availability first and then by their default sort.
1 vote -
Name Restrictions
I would like to be able to set my own name for the restrictions that would be visible to the reservations team when they are booking a reservation and want to check on why they are seeing a room as restricted.
1 vote -
Availability & Occupancy Report + Restrictions
We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.
1 vote -
Enable Report Column User Customization
Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…
1 vote -
Release time for optional bookings
Can it be possible to set release time for an optional reservation after default check in time?
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Availability Block All Rooms
We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reassign Reservation Spaces
I would like it if Mews could reassign reservations to a different space if it could open up another reservation. I have a couple of niche uses for this at my property but can think of a few ways other properties may use it too.
My property has 22 rooms with 22 space categories because our guests like to book their favorite room and we want to cater to that. I have a few rooms that would work really well as desk space because they are big and I can lock the bedroom doors to prevent their use if it…
1 vote -
Dynamic product rules - Base product rule on own criteria
Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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bevestiging
De reserveringsbevestigingen voor groepen, meer dan 5 kamers, zijn er onoverzichtelijk. Hiervoor wordt een PDF-bestand toegevoegd, maar dat is nog ingewikkelder voor de gasten om te lezen en begrijpen. Kunnen hier aanpassingen in gedaan worden?
1 vote -
Zero Balance Required for Check-in
We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.
2 votes -
Provide an option to move or remove the chatbot bubble
The chatbot bubble is static at the bottom left corner of the screen. It blocks access to anything that I have to click on that very same spot! Please make an option to move this bubble.
1 vote -
Management / Trust Accounting Solution
Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.
Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.
Within Australia, Trust Accounting is a…
11 votes -
4 votes
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1 vote
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Different sources for Currency Exchange
PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
Customer would also be happy if we can create endpoint to manually update the Exchange rate via API2 votes -
Marketplace
When Making the connection with D-edge it would be good to have one button to sync multiple rates at once (instead of having to sync the rates one by one)
2 votes -
Better overview
We desperately need a better overview of how many rooms are in use in each category.
Almost like the timeline but adjusted. Preferably something along the lines of: the hotel has 20 standard rooms, 12 are being used today.
1 vote -
Inhouse rooms should have their own status
Rooms that are inhouse should have their own status. Now we have Dirty for rooms that are inhouse and Dirty. It would be easier to filter if the inhouse rooms have status occupied.
8 votes
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