Settings and activity
221 results found
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98 votes
An error occurred while saving the comment 
roland.galliker
supported this idea
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123 votes
Hello Mewsers!
We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.
Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.
Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.
You can find more information about this feature by following the link below:
https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category
Thank you for your feedback and suggestions.
Kind regards,
Your Mews Product TeamAn error occurred while saving the comment roland.galliker
commented
Hi at Mews. I think that most hoteliers have quite a number of repeater/returning guests who want a specific room, not just a feature in or about the room.
So the initial post of J M was to be able to assign directly a specific room number to a guest and have MEWS tell us if that is not possible because of any reason the room is already allocated to someone else. Some other PMS keep the message on display and tell hotel when a requested room becomes available again for someone waiting for it.
Thank youroland.galliker
supported this idea
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245 votes
An error occurred while saving the comment roland.galliker
commented
At present when printing or e-mailing a bill, most people and companies do not need titles in their names. No need to have a title called "Company", no need to have a title called Address, no need to have any title.
On other comments I read address on left or right: each hotel and country has its usual layout, so a choice would be nice.
The column created is absolutely unnecessary as I have never seen a guest asking for it. Important is the date when a service was posted.
Thank you for improving invoice layoutsroland.galliker
supported this idea
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134 votes
Hi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
An error occurred while saving the comment roland.galliker
commented
The same date should be visible on screen when in billing of guest. Quite often guests ask us to move overnight, dinner or other service of one day to company, while rest is paid privately (or the other way round) We always have to go to dashboard, count which line has to be moved, and then make the changes on invoice. Printed invoice is ok as date is printed.
roland.galliker
supported this idea
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94 votesroland.galliker
supported this idea
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25 votes
Hello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
You can set up the bed type definition on the space category level in the Mews web application. Open settings > services > space categories > select Space classification and add you preferred bed definition for example "Standard twin".
Thank you again for sharing your idea!
roland.galliker
supported this idea
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58 votesroland.galliker
supported this idea
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132 votes
Hello Mewsers,
We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.
In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.
roland.galliker
supported this idea
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11 votesroland.galliker
supported this idea
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22 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
roland.galliker
supported this idea
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11 votes
Hello Mewsers,
Thank you very much for sharing your feedback with us.
We are very happy to inform you that we have released a setting called "Check-in makes space dirty". With this option selected an inspected room will be marked as dirty as soon as a guest checks in. If a guest is staying overnight the space will automatically be marked as dirty at midnight.
You can learn more about this feature in the guide below:
https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US
roland.galliker
supported this idea
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37 votes
Hello Mewsers,
Thank you for sharing your feedback with us.
We are very happy to inform you that we have released an update for the Space Status report that will allow you to report on the total number of arrivals, departures and stay overs.
The updates apply to the header of the Space Status report, and the report export where you will find a new "Totals" tab.
roland.galliker
supported this idea
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12 votes
Hello Mewsers,
We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.
You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.
It is also possible to select the room number to be directed to the linked room in the Mews mobile app.
roland.galliker
supported this idea
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153 votesroland.galliker
supported this idea
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8 votesroland.galliker
supported this idea
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11 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
roland.galliker
shared this idea
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823 votes
Hi Everyone,
Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users.
*Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements.
More information can be found in this release note.
To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight.
Warmest regards,
Nienke
An error occurred while saving the comment roland.galliker
commented
When re-instating a cancelled reservation, pls add the funtion whether to keep or not to keep previously confirmed rate.
roland.galliker
supported this idea
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13 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
roland.galliker
supported this idea
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50 votesroland.galliker
supported this idea
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15 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
roland.galliker
supported this idea
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Hi at Mews. Pop Up especially for Blacklist and Cashlist guests at moment of inputing a reservation.
Thank you