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27 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Roberto
supported this idea
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11 votes
Thank you for submitting your idea Anouk! I'm Olivia from the Mews product team. I have updated your request and set it as one to be upvoted by the Mews Community.
I am also curious about your perspective on how that could impact the conversion? If we make the booking process more complex by asking for more information, isn't that a risk that more guests would abandon before completing the purchase?
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Roberto
supported this idea
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21 votesRoberto
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5 votesRoberto
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35 votesRoberto
supported this idea
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25 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Roberto
supported this idea
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12 votesRoberto
supported this idea
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14 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Roberto
commented
Please please please, seriously consider doing this. The amount of extra work for OTA reservations is enormous and unbearable. This would be such a nice feature.
Roberto
supported this idea
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Hi Olivia,
As a fellow property manager, I concur on Anouk's idea. When booking flights or registering for any online service, the relevant details are requested immediately.
As for hotel the requirements are less strict but still necessary. Processing names, ids and other information is a lengthy process and to "outsource" it completely to MEWS kiosk, takes away the chance of creating a rapport with the coming guests.
The assumption to be made is that a guest books a room in a hotel because they wish to stay there. OTA are masters at taking commission and leaving all the responsibilities to properties, but I believe a good balance can be found.
Specifically, guests can be told after entering credit card details that they have to fill in their detail to confirm their reservation. I am sure that in these days, nobody would take the (supposed) risk of their card being charged and their reservation not being confirmed. The process needs to provide the property at least the most relevant information:
-Name + surname of all guests
-DOB of all guests
-Nationality and address of all guests
-At least one email and a phone number from the contact person
-At least one id of the booker/main guest, all ids preferred but not mandatory (this can be reminded in the before start email)