Hi everyone,

I’m opening this request on behalf of Italian properties using Mews to address a critical legal and operational blocker regarding invoice generation.

According to Italian tax legislation (Art. 21, co. 2, D.P.R. n. 633/1972), the mandatory fields required to legally issue an invoice (Fattura) are:

Full name of the individual or company name

Billing address

VAT Number (Partita IVA) OR Fiscal Code (Codice Fiscale)

At the moment, Mews enforces a hard block making the VAT field mandatory whenever an invoice is issued. In our daily operations, however, many guests legally require a formal invoice but do not possess a VAT number—most notably private individuals and certain professionals (such as doctors and healthcare specialists) who operate solely with an alphanumeric Fiscal Code (Codice Fiscale).

Because Mews currently blocks invoice creation without a VAT number, properties face serious compliance issues, as external electronic invoicing platforms and the Italian tax authority (Agenzia delle Entrate / SDI) require valid recipient data according to national standards.

Proposed solution:
Please remove the mandatory VAT requirement when issuing Italian invoices, allowing the system to generate an invoice when only a valid Fiscal Code (Codice Fiscale) is provided.

If other Italian hoteliers are experiencing this limitation, please upvote and comment to help prioritize this update!