128 results found
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Hard coded city tax available over API
Hardcoded city tax should be visible over connector API
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Build Resort Fee option or allow products to not display within Nightly Rate total on distributor
We use resort fees at our property and have product rules in place so they are automatically attached to rate groups however this is never displayed on the distributor. It only appears once the reservation has been booked and can seem to some guests as a 'surprise fee' if they do not read the fine print.
Would be best to have a resort fee option built or be able to include products on distributor without them being displayed as an addition to nightly rate but within the 'Fees and Taxes' section.
The option to include price in offer does not…
8 votesThis is in preparation in Guest team -
Statistics report in Finland
In Finland hotels must provide a monthly report on guest that have stayed at a property. The report can be created manually, however there is a possibility that the report can be created automatically.
You can review this information here:
http://www.stat.fi/meta/til/matk_en.htmlIf possible, please create an automated report.
5 votes -
Navigator translations intereference with Google translations
The Navigator Website has several different languages available. However, every guest that does not speak English will get the google translate notification. If a guest enables this option, any language will get translated to the selected language. For example: German to German, which results in an unreadable text.
This is highly recommended especially for German houses. In some text it even says "you die".
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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German Statistics for authorities
In Germany, we are legally required to send a monthly report of used and offered roomnights and nationalities to the authorities. In my last training, I found out that there is such a feature/integration already existing for Belgium, Switzerland and Italy etc. Can we please also have this for Germany so not every Hotelier has to check and calculate various reports to get all the information?
That would be a great thing!! :)51 votesHi Trini,
Thank you vey much for your feedback.
We are currently looking into integration providers such as AVS to provide statistical information for properties in Germany and would greatly appreciate your insights with regards to this.
Please contact me via email so that we can look into your request further? In the interim, this request has bene updated as one to be upvoted by the Mews Community.
Thanks & regards,
Aldair -
LTS Integration - Alto Adige Region, Italy
All properties in the Alto Adige region have to report to the Landesverband der Tourismusorganisationen Südtirols (LTS) extranet. The following information must be reported per reservation or even per guest and it takes a lot of time to manually enter. Clients in this region would prefer automatic reporting.
Information reported via LTS portal:
Police Report
ISTAT
City Tax
Brixen Card: Holiday card for guests plus all public transport of the South Tyrolean integrated transport network (this is offered in Bressanone province). Also requested from some Austrian clients.7 votesHello Mewsers!
Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.
You can share a link to this request with your colleagues and fellow hoteliers so that they too can upvote the request.
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VAT drop for longstay guests (28+ days)
in the UK the VAT drops from 20% to 4% from the 29th night.. which is currently happening in Mews however the total amount doesn’t change just the internal split changes. So properties are not able to pass the benefit of the reduced tax to guests which ideally they should do or at least would like to do.
12 votes -
Mews T&C's in local language
The Mews T&C's need to be accepted by the guest when making a booking via the Mews Distributor. These T&C's are in English, but some guest find that hard to read. It would be great to have this available in local languages.
9 votes -
Virtual Credit cards and automatic charging
For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Clear breakdown of the total cost with VAT and all City taxes clearly displayed at some point through the booking journey.
In order to successfully use Google META Search, the VAT and all city taxes should be displayed at some point during the booking process in the booking engine. This is a requirement from Google when you want to use META Search: https://support.google.com/hotelprices/answer/6064432?hl=en
If you don't have this, your website might be penalized, because the hotel is not allowed to show in the top positions in META.
11 votesReview of Mews Search starting and in exploration phase
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bug: no city tax added, on extended stay
When a stay is extended and the original bill (with the city tax) was already closed, no city tax is automatically added on the new bill for the extended nights.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Tax Exempt Duration of Stay
In most of the United States, if a guest stays longer than 30 days in a row, then their entire stay is no longer eligible for lodging taxes. Most PMS systems then refund the entire tax liability for the month and credit it to the guest folio. All room nights for any reservation with over 30 days is tax free after the guest has actually stayed for 30 days.
This needs to be a feature that is rolled out in Mews sooner rather than later if Mews wants to scale into mid-sized hotels which often see corporate travelers stay longer…
10 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Tax Exempt Guests
Some guests have valid government documents which exempt them from paying any lodging taxes, etc. (VAT etc). There should be some checkbox that allows for the room rate to stay fixed but no taxes to be posted as liabilities.
There should be a separate report of such reservations per month as well.
36 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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country codes
Please use ISO country codes. There are countries with code GB, and reports, bills, customer profile following comes out: United Kingdom of Great Britain and Northern Ireland
It occupies 3 lines on an invoice; each report pulled in excel has a wide gap to type the whole country name.
Please change system as I think most people working in hotels, hostels, campings, and so on, are very well aware of country codes such as: CH, IT, DE, GB, US, CI, ....9 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Traditional Chinese translation
Add traditional Chinese translation in the system. (for example the mail templates)
Now we only have simplified Chinese in the translation.2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add "arrival country" field
It would be helpful to add a field with calendar format to register guest date arrival into the country. At least in southamerica we need to know how many days a pax is staying in the country since arrival for tax requirements in order to have correct payments amounts.
Otherwise, costumizable fields for guest profile with formats (calendar, open field, others).
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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translation option in commander app so that front desk can communicate to staff in their native language
When receiving a message in commander app option should be available to display message as a translation ... eg message sent in english might display an option to show as a translation to a preselected language in the settings. Click on a "translate from english to X language" button and that will display as X language using google translate.
15 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember, you can share a link to this request so that your colleagues can also upvote the link.
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Tourist tax
It would be interesting to be able to enter the tourist tax with a unit or relative amount for adults, and to have the possibility of setting exemption categories such as: "children under the age of 12, invaled, police, etc.". also have the possibility to insert a period of applicability for seasonal hotels (Sea, Mountain).
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Change reservations after payment
We should be able to change reservations after they are paid.
Change number of persons in dorm and cancel taxes.11 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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City taxes for children
City taxes amount is different between adults and children, and among children based on their age.
Would be useful to create a rule that recognises the different kind of partecipants and their age among children, showing, then, the different amounts due112 votes
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