Dear Mews Team,

We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.

Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.

We propose the introduction of enhanced permission settings that allow businesses to:

Set Refund Limits: Define maximum refund amounts that employees in different roles can process (e.g., front office team vs. management).
Require Manager Approval: Implement an automated approval process for refunds exceeding a set threshold, ensuring that larger financial decisions are overseen by managers or supervisors.
Audit Tracking: Provide detailed tracking and reporting for refunds processed, including timestamps, amounts, and the team member responsible, to improve transparency and accountability.
This feature would significantly mitigate risks, enhance control over financial transactions, and ensure that refund policies align with company guidelines. It would also empower teams to operate with confidence, knowing that sensitive financial actions are appropriately safeguarded.

We believe this improvement would be widely beneficial to Mews users and hope it aligns with your vision for continuous innovation.

Thank you for considering this suggestion. We would be happy to discuss this idea further or provide additional insights into how such a feature could be implemented.