280 results found
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Customize Mews Kiosk
Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards
1 vote -
Kiosk check-ins can only happen after set check-in / arrival time
It would be great if the kiosk could be configured to not allow check-ins before the arrival time as configured in Stay settings.
Currently guests can check in using the kiosk at any time, so long as the room is set to inspected. We would prefer it if guests attempting to check using the kiosk in before the set arrival time were directed to the reception desk. I think this is how the kiosk used to function before the recent major update.
2 votes -
Customizable dated automatic mails for events, roadworks, ...
Automatic email templates for event, traffic changes,...
Template can be created with the necessary information ( + possible link)
To inform guests of events taking place during stay ( that may have an impact).
E.g. local city events that have an impact on accessibility for that arriving or departing guest.
New Year's dinner/ Party, ...These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)
1 vote -
Prevent second signature from online checked in guests (Kiosk)
When a guest check in already only he still needs to sign again when using the Kiosk Check in at the property. If the guest already signed during online check in he should not be forced to sign again at the property.
5 votes -
SMS messaging
You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.
Should be top priority
17 votesHello from the Mews product team. We are happy to let you know that your feature request has been released. We've introduced SMS to Mews, and it can now be set up through the Marketplace. For more information, please check out our release note here: https://releases.mews.com/en/improve-online-check_ins-and-increase-upsell-revenue-with-our-sms-add_on-in-mews-marketplace-iFxmojhC. Thank you once again for sharing your idea!
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If a guest cancels online, that we receive confirmation of the cancellation.
If a guest cancels online, that we receive confirmation of the cancellation.
11 votes -
Customise Email templates & send times
Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.
If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Manage my reservation
It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mandatory fields to be filled out at online check in, due to legal requirements municipal.
To have the possibility to make fields in the online check in Mandatory, as those are based on the legal requirement for our legal environment.
A lot of municipals in the Netherlands are obligating the hotels to keep more records of the guests. Like document number and the fellow travelers.
Now we have to manuelly fill this in when customer is at the reception. However, we can try to shortner this process, when we can make these fields mandotory to be filled in by the online check in. Save us, and the customer lots of time.12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/customize-your-online-check-in-form-for-faster-frictionless-check_ins-xnTylJCp. Thank you again for sharing your idea!
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Show Rate details (rate name, cancellation..) in quotation mail for more than 5 rooms
In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.
4 votes -
Different products available in Kiosk vs Guest Portal (online check-in)
It would be useful is the Kiosk and the Guest Portal (online check-in) could display different products. Currently they use the same list of promoted products. This causes a problem at times when the hotel is unmanned and the guest checks in and adds a product (e.g. a birthday celebration pack) but there are staff onsite to deliver it to them. It is fine when they are doing online check-in as there is time before they arrive to prepare the product.
2 votes -
2 votes
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Online Check-In Document
It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.
2 votes -
How did you hear about us
I previously suggested this as an option to add to the Booking engine. But it would much better to add it to the Reg card !
This is a fundamental for any PMS systems !!
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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copy reservations from the Guest Portal
If a guest comes often and always make the same reservation, give them the option to copy existing reservations. It makes sense to make this from the guest portal, because all of the informations are already there. They just need to switch the dates.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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automatic e-mails by source
Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Report for upselling product during online checkin
Is it possible to have a report of all products added by guest during the online checkin ?
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
161 votes -
Late check out request and confirmation via Online Check-out flow
request and confirm late checkout via OCO flow
1 vote -
Resend all mailings
Resending customer relevant emails (online check out, payment verification) should also be done by staff.
3 votes
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