288 results found
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Possibility to look up the information we put in the Guest profile
in costumer profiles the possibilities to look the information we put in at check in up. like the car number.
2 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Space number displayed in Guest portal
I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!
5 votesHi Mewsers!
Thanks for the idea and voting.
Some while ago we actually released the property address together with link to Google Maps to Navigator – guest can find it in Reservation details section.He can also download Apple Wallet to his iPhone/iWatch (iOS feature only) where he can find this info together with his reservation details. It’s very handy as it gets downloaded to his phone. If you want to provide such a feature to guests add Apple Wallet placeholder to your emails. You can find the placeholder and instructions how to add it in our guide: https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails
As space number is not displayed in Navigator yet, let me edit the name of this idea.
Have a great day,
Aneta -
Include requests in confirmation emails
Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.
85 votes -
13 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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11 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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10 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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User friendly datepickers / mask fields
Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.
49 votesHello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
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5 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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11 votes
Hi Mewsers,
in case guest is closing the bill during online check-out he is offered to fill in the Company name and the company billing address.Have a great day,
Aneta -
7 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Option to update/add payment card details in Navigator as separate flow
The credit card details cannot be added to a reservation without having to fully update the personal data (especially passport number).As discussed in our meeting, is there a way to change the navigator, that guests can also create/update credit card details without being forced to share personal data?
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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3 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Magic link for OCI
Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.
18 votesHi Mewsers!
Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emailsGuest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).
Have a great day,
Aneta -
4 votes
Hi Mewsers!
Good news! We have prepared an overview of all guest-facing emails being sent out from Mews.
Read about them in our help guide: https://help.mews.com/hc/en-us/articles/360009242117-Every-email-sent-to-guests-from-MewsHave a great day,
Aneta -
12 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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13 votes
Hello,
thank all of you for picking up this topic – this feature has been released two weeks ago.
You can find this option in Settings > Stay > Operator configurations and “Options” section.
If you remove “Balance check enabled” tag, save and reboot tablet, all guests will be able to do checkin even with unpaid booking. And it doesn’t matter if credit card is attached to profile or not.
We are looking forward see your feedback on this and see, how we can improve this next time.
Do you miss something? Submit new ideas or reach your AM to share your feedback.
Jakub
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Navigator 2.0 Messaging
The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.
15 votesHi Mewsers,
Thanks a lot for voting for this idea. As this idea is a bit too generic I have created the ideas which arised from this one:https://feedback.mews.com/forums/918736/suggestions/40305979
Please feel free to vote on them or create the new one.
Have a great day,
Aneta -
15 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Automated OCI email to guests without payment details
An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.
14 votes -
Mews Operator: All LEs
As guest fill in their registration card details using Mews Operator, they sometimes have fields listed that may not be legally required. So in order to simplify this process for as many guests as possible, registration card requirements could be based on each property's legal environment, which eliminates all unnecessary information so that guests can complete check-in and relax.
11 votes
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