846 results found
-
Allow Properties the option to customize profile creation requirement by Users
More and more properties are asking for the option to custom-choose at the property-level to require certain elements when a user is creating customer profiles >> such as nationality, email, and/or telephone.
1 vote -
Add minibar items during online check out
At the moment the guests cannot add any minibar item to the bill, they have to come extra to the FO desk to settle the payment for these items.
If they could add it during CO it would be much effective.
1 vote -
Read Guest Messages: Clear Notification for All once Actioned by one
Currently, when an employee responds to a guest message, the notification "new message" remains for all other employees with permission to receive guest messages.
It would be more efficient if the notification would clear for ALL the minute it is actioned or replied to with the user's Initials and timestamp.
1 vote -
Erweiterung der Variablen in den E-Mail-Templates
Liebes Mews-Team,
Aktuelle Situation:
In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.Anforderung:
Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:Einzelsumme je gebuchtem Extraprodukt
Gesamtsumme aller gebuchten Extraprodukte
Begründung / Nutzen:
Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.Erwartetes Ergebnis:
Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.
Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt…
1 vote -
Segment emails by manually created reservations
Possibility to segment the email desactivation only for manually created reservations
1 vote -
Show original booked room type in guest communication (not upgraded type)
We are facing an issue that causes confusion for both our team and our guests.
Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:
…1. Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in. 2. Guests get confused about pricing – For example, when1 vote -
Booker Confirmation email needs to be more concise for group bookings
Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.
In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
Room A + description + rate
Room A + description + rate
Room A + description + rate
...
tourist tax
tourist tax
tourist tax
...If items are the same, please summarize them in the booker confirmation one one line like:
21 x Room A + description…1 vote -
guest chat information linked to guest profile
Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.1 vote -
Customize Payment Message for “Pay at Hotel” Bookings to Reflect Pre-Authorization Only
On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.
Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.
We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
“Enter your…1 vote -
Introducing a warning message when exiting the email builder
It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.
1 vote -
Payment Successful Template: Add Advanced Customization
Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.
It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.
1 vote -
email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}
{DetailsHtml} shows requested room category, while:
{reservationDetailsHtml} shows category where the reservation is booked in actually.
means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
It makes no sense nowhere to confirm an "actual" category in an…1 vote -
Limited booking offer / Limite de réservation
Bonjour,
Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.
🎯 Objectif :
Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).🔧 Fonctionnalité souhaitée :
Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.
Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).
…
1 vote -
Exportation de la checklist des produits
Product Checklist Export
Hello,
I would like to submit a request for improvement regarding the product checklist feature in MEWS.
🧾 Current issue:
We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).This prevents us from:
Clearly communicating the list of services to our partners each day;
Effectively tracking the logistics of services to be delivered;
Reducing errors and omissions on the partners’ side.
✅ Requested improvement:
We would like to have…1 vote -
Génération de coupons repas et autres forfaits
Hello,
I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.
🧾 Current issue:
Our property regularly offers packages that include meals (breakfast, dinner, etc.).At the moment, MEWS does not offer any native functionality to:
Automatically generate individual or grouped meal coupons for each reservation;
Clearly and visually display the included packages at check-in;
Simplify the printing or distribution of these coupons to guests.
This results in:
Frequent omissions of manually prepared coupons;
A significant manual workload for the front…
1 vote -
Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,
Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad
1 vote -
Display Rate Comparison Improvements
Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.
If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.
Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.
1 vote -
Double authentification (booking engine)
There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.
This can cause confusion and doubts as to whether a booking has actually been made.
This is a very common feature.
I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.
1 vote -
Bookable service to not influence number of stays
We have a bookable service for beach chairs. When guest book this throughout their stay it creates an entirely new booking which influences our repeat business reporting and the guest profile stats on how frequently the guest has stayed.
1 vote -
Conflicting booking term tags displayed before selecting space category
When the space categories are displayed in the second step of the booking engine, it can be confusing for the guest/booker to see conflicting booking term labels. If there are different rates available, e.g. one with free cancellation and another one that is non-refundable, both of these labels (free cancellation and non-refundable) are shown before the Show rates button is clicked.
This might create the idea that both are applicable for all the rates displayed at the next step, even if the rates are correctly labeled.
1 vote
- Don't see your idea?