128 results found
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check-out VCC
Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
3 votesHi Mewsers!
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest…
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Optional to fill out "Identity document"
It is not mandatory for many countries to have guests fill out "Identity documents". This is also the case for our hotel in Norway.
Plus we want to make it as easy and fast as possible for our guests to complete the online check-in.
Would therefore appreciate if it could be optional to fill out "Identity document" in the online check-in.
5 votesHi Mewsers!
Good news!
In Norwegian properties, Nordic nationals are no longer required to fill in Identity documents.We keep this required for the rest of the guests to comply with the Norwegian Immigration Regulations – https://www.regjeringen.no/globalassets/upload/jd/dokumenter/forskrifter/immigration-regulations.pdf.
Have a great day,
Aneta -
Include Mews ID Scanner in Navigator
Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.
97 votes -
Guest Portal: Visual customization
Question: online check-in.
Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!
81 votes -
Show price of the stay in Guest portal
As a customer I would like to see the price of the stay in the details of the reservation, instead of having to go back to the email to look for it.
7 votesHi!
before we can enable showing the price in Navigator guest portal we need to automatically route the charges to the correct bill: https://feedback.mews.com/forums/918232/suggestions/36659050. That’s mainly because for some kind of reservations guests shouldn’t see the final price (OTA collects payment, the company pays for guest). Once the prerequisite is done, we can have a look to this one. :-)Have a great day,
Aneta -
Change message is shows after Self Check in
It would be great if it would be possible to change the check in message manually:
After self check in the text shows:
„Don´t forget, your keys are on the reception“…
During Corona times many guest do not get their ke
ys at the reception. Thats why the hotel needs to change this message.4 votesHi Mewsers,
Good news! We just released this feature. You can now configure the custom online check-in instructions.How to do it?
Go to Settings > Services > Stay > Options and look for “Check-in instructions” field.Insert plain text – do not use HTML tags.
Custom check-in instruction appear at the end of the online check-in flow.Have a great day,
Aneta -
3 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Read receipts for Mews messaging
Include read receipts for Navigator messaging so property and guests is able to see whether the message was read.
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Guest can access bill in Navigator
The Navigator should have a feature that will allow current guests to have live access to their bill, not just during the online checkout.
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Attach passport image at online check-in
Allow the guest to attach a copy of the passport at online check-in.
This feature would allow the guest to have a quicker check-in because the passport would be validated in advance by reception.
16 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea! -
QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
5 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Read how to add the QR codes to the emails in “Add a QR code attachment to the email” section of this Help article: https://help.mews.com/en/articles/4244341-customize-your-emails.
Thank you again for sharing your idea!
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10 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Introduce a configuration whether to request Credit card details during online check-in
Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.
Another case:
If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…127 votes -
Issuing country a mandatory field in South Africa
When updating the profile information in the Navigator. The guest is required to add their passport or ID. If they select ID, and do not choose the issuing country. Mews requests that they input the expiration date. In South Africa, the ID does not have an expiration date. Can we make the issuing country a mandatory field, so that the guest cannot miss this field?
7 votesHi Mewsers!
Good news! From now on, we are requiring the issuing country for documents in South Africa. If the issuing country is Soth Africa, the expiration date is not required.Have a great day,
Aneta -
Online check-out
At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.
8 votesYay! Online check-out is released.
Learn, how it works from Mews university video:
https://vimeo.com/399601559Learn, how to set it up:
- Mews Uni video: https://vimeo.com/399321456
- guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outEven-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.
Have a great day,
Aneta
Product Manager for Navigator -
Hotel logo at the Guest portal
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official
86 votesHello from the Mews product team. We are pleased to let you know that your hotel logo now appears in the Guest Portal.
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Require guest to update email address during online check-in
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.
202 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
Aneta -
Staff is aware whether the chat message got resolved
Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.
If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…
12 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Hotel email domain
Allow hotels to send customer communication emails from Hotels email domain.
101 votes
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