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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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223 results found

  1. Autofill for Mews booking engine

    I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.

    Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.

    You can find more information on this topic here: https://web.dev/learn/forms/autofill/

    15 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. Set separate logos for booking engine and email header

    Currently we are only able to upload one logo, which is used both in the top left of the booking engine, as well as the top of the email templates. As a result, we are stuck with a logo that works for one or the other, but not both.

    We would like to be able to set separate logos, so we can tailor them to the exact purpose they are being used for.

    4 votes
    0 comments  ·  Booking engine  ·  Admin →
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  3. Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.

    Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
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  4. we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks,

    we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.

    Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
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  5. T&C's at the beggining of the customer's booking journey

    Have the T&Cs at the beginning of the booking engine journey. They are currently on the last page - which means customers must go through all the steps before knowing what they are signing up for.

    4 votes
    0 comments  ·  Booking engine  ·  Admin →
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  6. Restriction rules by occupancy

    Add restrictions by occupancy levels or similar logic.
    Like: apply minimum stay or close if occupancy >= 80%.
    We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.

    6 votes
    1 comment  ·  Booking engine  ·  Admin →
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  7. Company booking engine

    We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
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  8. Customize Landing Page with Notifications for Guests

    Could we add a descriptive text to the landing page, so we can clarify any current promotions or restrictions? Ie. “Accepting reservations for Summer 2024 now” - anything that would help prevent guests from selecting date selections that are in a blackout or have particular restrictions (ie. we do not allow Saturday check-in, so selecting any dates that begin on Sat returns no availability).

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
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  9. Name and contact information for 1 person in every room

    To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.

    4 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  10. Having a SEPERATE currency exchange rate for the IBE,

    This way front of house operations weill not affect rates shown in the IBE
    Many hotels have a lower rate in FOH to make currency exchanges, but this affects the rate shown on the IBE
    please seperate these

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
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  11. Allow for a custom name (not the company name) on a booking engine

    Currently we are able to set up a booking engine for each bookable service, and even select which rooms/rates we want to display per engine. Works great!

    However, the only branding/names displayed in the booking engine are the company name, and the room type name.

    If you have double rooms in two different bookable services, under the same company. It get's a little bit confusing for the guest as to which actual place it is that they are booking.

    A custom name would be great, or an (optional) subheader with the bookable service name would also suffice.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
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  12. Allow to open the booking widget with a deeplink

    There are currently two ways to open the booking engine and I would like to see them combined.

    1. Standalone: to open the booking engine with a URL on a new tab/page of the browser. It also allows deeplinks to preselect language, currency, dates, persons, category etc.
    2. Widget: to open the booking engine in a, iframe popup overlay by creating a button with the class 'distributor-open' and without link.

    I would like to use a combination of them, so open the widget with a deeplink.

    It should be as easy as adding the deeplink to a button with the class 'distributor-open'.…

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  13. Airbnb, Expedia & Booking.com Chat Integration

    Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.

    But it would be SOOOO much better if this was integrated directly into MEWS.

    42 votes
    6 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Create the option for a guest photo to be added to the Internals - Guest Notes

    Create the option for a guest photo to be added to the Internals - Guest Notes section of MEWS please.
    The new update is great with categorized notes.
    Being able to upload a picture of our VIP and regular guests would be really helpful

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Secondary Email Confirmation Option

    After booking, it would be nice if there was an option to send the confirmation details (including name of guest) to a secondary email as well.

    This is similar to airline bookings where you can send booking confirmation to additional email addresses afterwards as well, such as a company admin, additional family members, etc.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  16. GTM Ecommerce Data Layer - All Search Data in one data layer

    On results page, the number of searched adults is located on a separate event (ga4FetchedWithOccupancy) from the event containing a Data Layer with searched dates, availableRooms, prices, currency. Include the searched adults number in the data layer of ga4CategoriesLoaded

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  17. Pop up in booking engine

    The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.

    7 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Nightly Rates listed in booking engine

    Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  19. Groups - Allow More Verbiage on Booking Link

    Add additional field to the availability block to communicate details on the booking link. Right now, guests with booking link cannot book pre and post dates. Guests using the link do not know that and get upset. If there was a field linked to the booking link, we could add a Welcome, specify block dates, and cut-off dates, along with who to contact to book outside of the block.

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  20. Mews Booking Engine bug - Underage booked into room / space on their own.

    Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

    Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

    21 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


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