81 results found
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Move posted Services to other properties
As we are a couple properties using MEWS, it would be amazing to move postings from one to the other property in the same hotel-chain.
So if a guest has consumed lunch in partner property, it would be amazing to post it on the room in our hotel.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Generate more complex guest UIDs to decrease the amount of duplicate profiles created in MEWS.
Currently we create guests' Unique IDentifiers' (UIDs) from email addresses and it works great in most cases, however this is a flawed approach as email is not a required data point, and if a guest does not use one this effects duplicate guest profiles in MEWS (once the guest returns to the property for another stay). Properties then have to merge these profiles, losing time, and reporting accuracy.
In my opinion this is not good user experience, is inefficient and requires a more elegant solution.
We could for instance generate them from: Name + Surname + Street name instead.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Redirect MEWS commander user to a property (active session, same chain) by URL
Use case:
- We have an internal tool, synchronized via API with MEWS. We have access to Reservations, Customers, etc.
- In our internal tool, we identify one Reservation (id-id = X, property-id = Y). In same internal reservation page details, we want to include a link to open MEWS in that reservation details: https://www.mews.li/Commander/Reservation/Detail/X?property-id=Y2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Charge guest card on profile when making Reservation at another location
For chain hotels.
When making a booking for a guest using the dropdown menu on the new reservation screen, credit card on file should automatically be charged and accounted for under the other property without needing to switch locations from within mews.
ie: Customer is at Location A, and is making a reservation at Location B from the receptionist at front desk. The receptionist should be able to select and book Location B and have any deposits or charges autolinked to the guests card on file so that the accounting and deposits dont need to be manually reconciled between properties.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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keep the history of property settings changes
We need to keep track of who made changes the property settings. Because we had a deletion of a space and we do not know who made these changes.
So we have no track of the history on this space...and someone could have rented it without management knowledge.1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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action log showing original price
For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.
46 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Lenght of stay
With a property where length of stay plays a role for pricing, it would be convinient to see the number of nights directly under the arrival and departure day (both in timeline, but especially on "properties" overview.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Chain Terms and Conditions
When updating HTML T&C, chains need to do it manually for each of the individual properties at this time.
Would be nice to be able to link all enterprises to the same T&C, so updates need to be done only once, and thus minimizing effort and possibility of errors.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Being able to create presets in the reservation report
Having a feature where you can easily click on a preset with settings that you've created previously for the reservations report, making it faster and easier to extract the required information. Instead of having to re-enter the preferences for each property.
12 votes -
settings
Because we have several properties it would be great to have the option to export the settings in mews. this because there are so many options 1 different setting can make a huge difference how the system works. Now we have no quick way to check the settings in mews.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Product availability
If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.
Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count
335 votes -
Arrival and Departure notes
Arrival and Departure notes in a separate field in the Reservation Properties
A note box which is not moved down with every new note and where you can add the details you need (time, flight, vessel, pax etc)27 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Auto Assignments
Allowing users to manage the auto assignment of rooms. This should be an on property manageable process. Their are times that Mews does not properly manage inventory and availability in Mews creating odd gaps that force us to reassign reservations so that we can create space for new reservations.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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optional confirmation
When a potential guest is calling a property for a proposal and the property is offering different options (per categories, per rates, per date etc), in the proposal that the guest will receive, there is only ONE button that will confirm ALL the options listed instead of one per option. Is it possible to have those several buttons (one per option) in order to allow the guest to choose one specific favourite solution?"
10 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Reservation overview list view
LIST VIEW of reservation overview(arrival, departure, inhouse) and possibilty to sort by for example "guest name", "room number", "price", "departure date", "number of persons" etc.
If we have more than 10 arrivals we are not able to all in a glance. This is a BIG challenge for larger properties.
30 votesHello Mewsers,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
Aldair -
Bar code integration
Supporting a bar code reader integration. The property wishes to scan products with bar codes.
They would like to scan physical product such as ''bottle of wine'' and it would automatically add to the guest's bill.6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Customizable Origins
Properties should be able to customize their own origins as they may need to use more than the hardcoded ones, mainly for reporting purposes
87 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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History for messages
It would be nice to be able to email/share a thread with a guest when finished so that a guest e.g. has a proof of the conversation with an agent/property.
16 votes -
Automatic reply for messages
For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.
21 votes -
18 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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