81 results found
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Reservations report by user or group of users
To create a new filter ' by user' or 'group of users', to be able to schedule a report of reservations made the day before by specific users, e.g. reservations office users, not to have to pull the report and then filter by creator manually.
Also, one report for all properties for multi-property companies would be useful.9 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Reservation verview from a guest profile
To have the option to export dashboard data from a guest profile or search from reservation report how many bookings/nights a guest has stayed in the property with a specified timeline.
12 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Automatic preauthorizations based on Property type/space
It is today possible to automatize preauthorizations but we can't decide the amount that need to be charged. For example an automatic preauthorizations of 500€ would be charged on check in time less 4 hours for a specific type of property (if failed, check in would then be restricted->an email is automatically sent). On an other property type it would be 1500€. I think it could be done through the space type
10 votes -
Share customer profiles between properties (multi-property)
It is very important for chains to be able to have a common database for all the hotels. Customer profiles should be shared between properties as guests are loyal to the brand and stay in different property in the same group.
With Mews, a new profile has to be created every time in each property65 votes -
Reservation Summary
we would like to have the option to print the reservation summary (same as the one on the right of the screen in the reservation => properties tab
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Room number in no show report
The no show email the property gets, stating all the reservations that were cancelled with the reason "no show", includes the reservation numbers and the customers' names. It would be perfect, to also have on that the room numbers shown where there were allocated.
51 votes -
Custom ARR Calculation
Many properties would prefer to see custom calculations of their revenue. While some properties use the Net value, others prefer to include service charges, late check out fees, etc. With a custom calculation tool in accounting configuration, properties could then easily calculate revenue in the way that is most valuable for them.
10 votes -
Store all Mews data in individually accessible backup for 10+ years
Mews holds a lot of very important operational data for each property, which is very important to keep record of. Properties often rely on this information to determine future data as well, so with individually accessible and complete storage of each property's historical data, users will always be able to access this data for future reference.
6 votes -
8 votes
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7 votes
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71 votes
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Apply multiple exchange integrations to different actions
All properties to use Currency Exchange Integration for the sale of their rooms and products, while at the same time having a flat exchange rate for currency exchange services at front desk.
7 votes -
Central chain reservation overview
For chains, it can be difficult to manage multiple properties, often switching back and forth using one reservation screen. However, this could be solved with a central chain reservation overview screen, making it possible to view operation data about all your connected properties simultaneously.
42 votes -
Upsell room categories at check-in
As customers come to check in for their reservations, sometimes your property may have vacant rooms of a higher category. Therefore, notifications for your front of house staff regarding available room categories for an additional price could be a great way to upsell and book your location to full occupancy.
58 votes -
Customized cleaning schedules
Many properties have different cleaning schedules based on space type or standard interval. Currently there is only a single housekeeping interval available in Mews, so additional customization fields could allow properties to choose more detailed procedures for their housekeeping assignment and scheduling.
74 votes -
Smart space assignment
Automatic room assignment is available in properties, assigning either top to bottom or bottom to top, however for same day bookings that may have a limited amount of time before arrival, it is important that the system automatically recognize this so that they can be assigned to an inspected space. Smart space assignment could help identify any time-sensitive situations so that they are intuitively managed without any manual correction needed.
22 votes -
House-level overbooking
Some properties like to overbook their occupancy for specific occasions or in case of no shows. This, however, could cause some issues in case there are still any displaced bookings to accommodate on that overbooked date. For this reason, some properties would prefer to disable the option to overbook once availability has reached 0%, including stays that have already been overbooked. This will ensure a positive experience for all guests as it will guarantee that you will have a space for every booking that was made for your property.
47 votes -
Link receivable invoice payments to original invoice
"For properties who utilize receivable invoice tracking, it can be difficult to properly connect payments once they are received. Therefore, when receivable payments are received, it could be a convenient addition if these payments could be directly linked with original invoices. With this direct link, properties could reference both payments and their original invoices with ease, keeping a more organized and accessible record of revenue."
22 votes -
Compare multiple intervals in reports
As properties view and analyze their data in reports, it is often helpful to compare figures with other intervals to gain even more insight. With the addition of a date comparison field in Mews reports, properties could then analyze data alongside other data sets, allowing them to maximize their evaluations and strategize even more effectively using the same improved reporting tools.
10 votes -
Translatable Bill Header & Footer
Bill headers and footers are customized by many properties to include promotions, terms of stay, or other very important information. However, as these fields are currently not translatable, they may not always be available in the user's desired language. Adding translation an option for these fields could help properties ensure that these important details are visible and legible for all guests, regardless of preferred language.
24 votes
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