Extend Key Card Validity Post-Checkout for Improved Guest Experience
Dear Mews,
Currently, key cards expire at our fixed checkout time (11:00 AM), which can cause inconvenience for guests who need to retrieve luggage or personal items from their room shortly after checkout. This often results in unnecessary trips to the front desk or frustration when access is denied.
Proposal:
We’d like to propose introducing a configurable grace period (e.g., 30 minutes) after the standard checkout time, during which key cards remain active. This small change would significantly enhance the guest experience by providing flexibility and reducing friction during departure.
Benefits:
- Guest Convenience: Guests can retrieve forgotten items without needing to return to reception.
- Operational Efficiency: Fewer interruptions for staff to manually reactivate cards or assist guests.
- Customizable: Hotels could set the grace period based on their specific needs (e.g., 15, 30, or 60 minutes).
Implementation:
What would be ideal is a configurable buffer period (e.g., 30 or 60 minutes) in the keycutter integration. This buffer would automatically be added to the checkout time in the reservation and used as the key card’s validity end time. This way, guests can easily retrieve forgotten items without needing front desk assistance.
We’d love to hear your thoughts or experiences with similar challenges!
Ivo Meisen
shared this idea
-
anu
commented
When there´s a rate with early check in/late check out, the times should up date automatically so we wouldn´t need to manually change them before cutting the keys.
-
Claudia Berg van den
commented
that would be very helpful. preferably being able to chose your own standard times. e.g. checkin time minus 1 hour and checkout time plus 1 hour. And automatically adjust to prebooked late checkout or early checkin
-
L H
commented
Keys (using keycutter) are automatically made based on check-out and check-in times. It would be useful to make a key that works until 10h15 if the check-out is for example at 10am. Now, if guests forgot something or want to pick up luggage they left in the room at 10h01 front office needs to make a new key.