Require guest to update email address during online check-in
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.
Hi, currently guests cannot change their email in their profile because it's the unique identifier. Only hotel staff can do it in Mews directly. It's extremely important the OTA guest can put their own email address; the encrypted OTA address is only valid for a very short time and will therefore create a useless database with potentially many duplicates. We need the real email address for future correspondence and to drive direct bookings.
Wishbox seems capable of making guest email a requirement.
Christina Roller commented
Yes, it would be soooo useful and safe lots of administration time! Thanks!
That would be great if we can add a Required field into Navigator online check-in screen asking guests to confirm their emails and that ideally should change the GuestBooking.com email in the guest profile or trigger a notification or a task to the front desk to change it. Thanks
Claudia Berg van den commented
yes, very needed!
Daniel Healy commented
There are two significant problems this causes. 1. You get a duplication of guest data which makes the database a mess. For example, you have the same guest for BDC, Expedia, Agoda and direct bookings...where, in fact it should really just be one profile. 2. The hotel loses the ability to communicate directly with the guest. This is a frustration for hoteliers as it is much more cost effective to receive direct bookings. Additional to this, I'm not familiar with any system that manages this problem well. If Mews solved this problem it would be a significant differentiator.