396 results found
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Show in order overview field the name of the staffmember who made the booking
Many details are visible in the overview field but for us a very important detail is who made the booking.
This person has the overview and does the follow up.
Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
I need to know ASAP who made the booking so I know who to ask about the booking.
Thank you.2 votes -
Split origin 'in person' to: 'in person - walk in' and 'in person - extension'
This was already posted before and it got 25 votes. The moderator answered that there is already an 'in person' option but this is not enough as there are more actions that happen 'in person'. As a hotel you want to distinguish between walk-ins and extensions from reservations that both happen in person.
5 votes -
Offer the Option to Stop Recurring Automated Tasks
Tasks Management: certain automated events in Mews create Automated Tasks. Admins would love the option to disable some of the recurring tasks
Most automated Tasks, except for the Manual Settlement task enabled in the rate group setting, do not currently have the setting to edit/disable the task at will (for example: when payment requests are fulfilled).
1 vote -
kids icon in report
Add a unique icon for a third category of age so in reports, we can easily see the difference between the adults, the kids and the teenagers as for some products, teenagers pay same price as adults but for others they don't so we need this distinct category.
2 votes -
Reinstating a reservation
I would like to propose an enhancement to our reservation reinstatement feature that would greatly benefit our reception team and our guests. Currently, our system requires manually doing new reservations after a 12-hour period has elapsed. However, I suggest implementing an automatic process whereby upon reinstatement, the system adjusts the arrival date to the current day.
Consider a scenario where a guest's check-in date is scheduled for March 19th, with a check-out date of March 23rd. If the guest is a no-show on March 19th but arrives on March 20th, we aim to reinstate the reservation with the new check-in…
2 votes -
customer statistics
In order to avoid seeing "None" under nationality in the customer statistics due to missing companion's profile, I would suggest that the system take the owner guest's nationality as default.
3 votes -
Extend booking automatically if future booking(s) isn't locked
When you need to extend a booking, you manually need to move future booking(s) before extending. If the future bookings aren't locked they should just be replaced in the timeline the same way as if you move between spaces.
The problem happens when hotels are quite fully booked and you need to remove space for reservations and the puzzle it all together again after extending the one reservation in question.
3 votes -
Flexible product reservation
It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
Example for a 3 night stay:
- With the first night: consumption of one dinner only
- With the second night: consumption of breakfast, lunch and supper
- With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.1 vote -
Locking reservations to timeline
Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)
2 votes -
Mandatory reason when waiving cancellation fees
Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.
3 votes -
multiple restrictions for same rate group
I was trying to have 3 sets of restrictions on a given Rate Group.
- One for arrivals up to 90 days
- One for arrivals between 91 & 120 days
- One over 120 days.Any smart ideas as to how this can be addressed, without having to create seperate rates to deal with each restriction.
2 votes -
Price closing at a specific occupancy
We would like to have a rate that closes at an occunpancy above the 85%.
Unfortunately, it is not possible at the moment.4 votes -
Ability to print confirmation letter
A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.
15 votes -
Display all availability blocks on timeline
When viewing the timeline. availability blocks are not visible. It would be good to be able to see availability blocks on the timeline.
When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.
191 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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2 votes
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3 votes
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Mark partially completed Online Check-Ins
Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.
Possible solutions:
Header text: must be checked in - Completed guest registration - Checked in Online
Icon somewhere in the reservations of the arrival field
When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)63 votes -
hide ota rate category
Hide dedicated OTA mapping rate categories from the reservation screen when only the external channel manager (Like Cubilis from Stardekk for example) has a use of them
2 votes -
Allow control over display order on new res
Currently set to cheapest in the category which you may not wish to offer unless validated nor is it inline with default rate setup
2 votes -
Automatic Segmentation by Rate
Currently, all users must manually add segments to every reservation.
I like to request to use the segments that are stored in every rate.15 votes
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