292 results found
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Show Channel Manager Notes in Reservations Overview Report
Currently only manually added notes are shown in the reservations overview report. Please add the functionality that also the notes are shown that came with channel manager reservations.
I was adviced to manually add the same note from the channel manager which unnecessary and error prone work not to be done manually. This should work automatically.
See support Mews Support Case 00055813 for details and screenshots.
Thank you!
2 votesHello from the Mews product team,
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Link available card to manually created reservations
When you have regular or returing guests it is very unconvenient and unwelcoming that the automatic settlement failure emails are automattically send to the guest, even if the card is on file. Guests do not want to endlesy update theire details again and again and again as they are expecting that after a couple of stays everything is fine for them.
Solution: allow the Mews Merchant to charge the card linked to the guest and not linked to the reservation.
3 votesHello from the Mews product team,
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RATES visibility for internal use
When restrictions are in place (for example: minimal stay 2 nights) the internal user CANNOT see the rate on those given days. In fact when restrictions are in place the hotelier cannot see any of the rates. So when there is a WALK IN or a request the hotelier is flying blind. Therefore: even when restrictions are in place there should be an option that hoteliers or certain users can still see the rates of that day.
Example: no show and a walk in on a restricted day
Example: restriction on Saturday minimum stay 2 nights but a group of…27 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Space name in timeline and New Res screens are not consistent
In terms of standardization, there is no option to select name or short name, the short name will display on the timeline when the name does not fit. Same for all others screens on the PMS. Pending on how much space there is within relevant window, the space name could show in 3 different ways i.e "standard queen room" - "B1B" or even just "B" (for the timeline) if there is only 1 space within this category.
Would like to have the ability to decide the way we would like these to be displayed across the PMS (Short/long names) in…4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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multiple task setting - templates
In a previous system we were able to set up templates for a task which consisted of multiple individual tasks.
For example if a guest had requested an extra bed, reservations would add one task to the booking which in turn triggered the tasks for housekeeping to set up the bed as well as remove it on departure).
This was SO handy as it avoided mistakes and reception / reservations only had to add 1 task.
Of course this works particularly well if you are able to link tasks to a specific event in the reservation like arrival and departure…29 votesHello Simone
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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being able to move bookings on the monthly timeline
currently you are able to look at the timeline on a monthly basis, but you are not able to do anything like you are on the "normal" timeline. one of the reasons you are looking at this view is to be able to move bookings.
can that please be fixed?2 votesHello from the Mews product team,
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Be able to add text in a booking confirmation
Be able to add text to a confirmation of a booking. e.g. add the time of golf arrangement, confirm table reservation, or congratulate on honeymoon etc
73 votes -
Update departure date on selection
In the date filters, latest date remains in the past after earliest date has been set in the future.
To prevent additional manual work:
MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).39 votesHello from the Mews product team,
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Last sell rooms
Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.
15 votesHello from the Mews product team,
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Solve tasks by default when you cancel the reservation
When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation
184 votesHi there! Thank you for your feedback,
We’ve set this idea as one to be upvoted and updated the category to “Operations”.
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It would be helpful on the time line if the room number could be listed vertically and be more visible when zoomed out all the way
It would be helpful on the time line if the room number could be listed vertically and be more visible when zoomed out all the way
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Customizable space status colors
Being able to customize the colors of the space status as right now it is hard to tell the difference.
17 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Monthly timeline needs to display ALL bookings
THIS PROBLEM HASN'T BEEN SOLVED DESPITE YOU SAYING IT HAS BEEN RELEASED!
the monthly timeline is already a lot better to deal with long-stay enquiries, however, we have just oversold our property due to the fact that a short stay was not showing up on the monthly time line. we thought we had the full three months available when we didn't.
this is of course not acceptable meaning we are not able to use the monthly view.
may i suggest perhaps a weekly view? or just make the fields smaller (half or quarter their current width).1 voteHello from the Mews product team,
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See at what time guests leave (Online check out)
It would be nice to see at what time the guests will be leaving when they have checked out online. We would like to see this in both the app and browser.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Have the option to automatically create a task when a voucher is used for booking via the MEWS booking engine (Distributor)
Use case: Guest uses a specific voucher, when booking via the (Distributor) MEWS booking engine, which would trigger a task for reception staff (e.g. to prepare a welcome drink for the guest prior to the guest's arrival).
Currently these tasks need to be created manually. This enhancement has the potential to save properties time, effecting an improved guest experience.
20 votes -
Timeline in order by room numbers
The timeline should be ordered by number and not only by categories, as every PMS does, instead of showing only by categories. By categories, the timeline is a real mess, since you have room numbers totally mixed.
61 votesHello from the Mews product team,
Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.
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keep the same price when changing the dates of a reservation
It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…
135 votes -
restrictions notifications when amending reservations
Currently when modifying reservations, MEWS does not respect restrictions being in place.
Ideally we would get a pop up in case, we modify a reservation that does not comply with the restrictions in place. So we can choose to except the modification that does not match sales strategy.
39 votesHi Sharon,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automatic tasks / recurring tasks by rate code, company, travel agency
Tasks that are automatically created for bookings based on rate code, company, travel agent or rate group. For example: with a special promo including a dinner all guests need to be contacted with regards to dietary restrictions OR
all booking that are received from HRS the CC details still need to be retrieved from the extranet eetc. etc.110 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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allow extended stays
currently there is a maximum stay of 365 nights. for our business that just isn't acceptable as we regularly have people stay for several years. we would need to split the reservation which would impact on reports and give falls data and comparison figures.
fair enough if you want to build in a warning message if you book for more than 365 nights, but do not limit a business or allow each business to set their own limit of maximum stay.10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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