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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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81 results found

  1. 8 votes

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    1 comment  ·  Other  ·  Admin →
  2. To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.

    38 votes

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    1 comment  ·  Other  ·  Admin →
    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

  3. 32 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  4. Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members

    24 votes

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    released  ·  2 comments  ·  Other  ·  Admin →
  5. 24 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  6. 23 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  7. 5 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Idea is released! Just contact our support and they will be happy to help out! Hope to hear from all of you very soon. :)

  8. As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.

    18 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  9. 16 votes

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    0 comments  ·  Other  ·  Admin →
  10. "Confirmation emails currently include the important details that guests need to know upon their arrival. However, with the addition of a unique QR code in these emails, guests can use that email as a tool and check-in using that code to further streamline that arrival process."

    12 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  11. "For many properties, reservations will come in from various travel agencies, which often come along with unique travel agency numbers. To help clarify this these various details, a field for travel agency number could be added to the reservation module to keep all those important details in one easy-to-find place."

    5 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  12. When you search for reservations has to be clear which one is the current one.

    10 votes

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    1 comment  ·  Other  ·  Admin →
  13. 7 votes

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    1 comment  ·  Other  ·  Admin →
  14. Split in-house reservations to move guests to a different room mid-stay

    8 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  15. 6 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  16. 6 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  17. Extend import functionality to include updates for all companion details for your group bookings

    6 votes

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    0 comments  ·  Other  ·  Admin →

    Hello,

    Thank you very much for your feedback. We are happy to inform you that we have recently released a reservation rooming list that will allow you to update all the companions, and companion details in reservation group including identity document information.

    You can learn more about this feature from our help centre:

    https://help.mews.com/hc/en-us/articles/360008489537-Manage-group-reservations-with-rooming-lists

    Should you have any additional feedback, please do let us know.

    Kind regards,
    Aldair
    Mews Product Team

  18. 4 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Apologies that this hasn’t been updated at the time it should, moving it released.

  19. Mews has always strived to connect with as many integrations as possible, however as we are continually finding great new software to work with, we'd like to introduce the possibly of installing integrations directly from Mews Commander. This means that adding new integrations would be easier than ever, bypassing requests to integration partners and enabling automatic token sharing.

    3 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Our marketplace is released! Klick and play, contact our team for more info. Go to burger menu, find icon marketplace and take a look!

  20. 2 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
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