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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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78 results found

  1. make product report available for all products, not only stay poducts

    Hi, it would begerat if the product report showed all products, not only stay products, as we have many products and would like to find and filter them for statistics.

    9 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  2. deleting house use bookings crashes the system

    every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,


    We are happy to inform you that we have resolved the issue where house use resrvations were crashing the system upon deletion. 


    Kind regards,

    Mews Product team

  3. Assign task in reservation

    It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.

    2 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Matthias,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.

    In order to perform this action:

    1. Select a reservation > select the status tab >
    2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department.

  4. US Registration card - date format

    Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
    The correct format according to the local standard should be MM/DD/YYYY.

    2 votes
    1 comment  ·  Other  ·  Admin →

  5. task filters disappear

    every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.

    2 votes
    1 comment  ·  Other  ·  Admin →

  6. Display upcoming reservations on the dashboard

    Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.

    1 vote
    released  ·  1 comment  ·  Other  ·  Admin →

  7. Declined Credit Card Mailing

    Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

    35 votes
    released  ·  0 comments  ·  Other  ·  Admin →

  8. check/select box to select only reservations on selected date range

    It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
    If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day

    18 votes
    0 comments  ·  Other  ·  Admin →

  9. Mews shouldn't let us check in a guest when the room is occupied

    Will be fantastic to avoid double let if cant check in someone in a room is occupied

    3 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,


    Thank you for sharing your feedback with us.


    We are very happy to inform you that Mews does not allow you to check a new guest in before the previous reservation was checked out.

  10. registration form

    why we can not make the guest to see last four digit of their card so that they sign for the same card payments

    12 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    We are so pleased to let you know that your feature request is already available. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  11. Show who updated a tasks

    After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again

    16 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.

    In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.

    We look forward to your continued feedback and suggestions.

  12. Notification icon for release notes only when there is an unread(!) release note

    First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.

    But once I have clicked on it, I would like that it disappears, also after logging out and back in.

    It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
    But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.

    …

    4 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,


    We are happy to announce that we have moved to a new structure for release notes that has resolved the issue you have outlined; the release notes icon will now appear only when there are unread release notes. 

  13. Add Day of the week next to Arrival date & Departure date

    Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
    So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/9

    3 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hi Mewsers,


    Thank you for sharing your feedback with us.


    We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.

  14. Tablet for registration cards, so we dont have to print

    It would be grate with a tablet that is on the reception counter, where the registration card comes up for the to sign or input data. That way we would save a lot of time and paper

    16 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews Product team,

    We are very happy to inform you that we have expanded the paperless experience for you and your guests. Not only can you allow your guests to sign their registration cards from the Mews Operator (Kiosk) at check-in, you can also provide your guests with the option to sign their registration cards before arriving at your property using the Mews Navigator application.

    You can view more information about this functionality in our release notes page and Mews guides respectively. We have attached some links below for your reference.

    Mews release notes
    https://releases.mews.com/

    Mews guides
    https://help.mews.com/hc/en-us/articles/360007588938-Co-Operator-mode

    Should you have any questions, please contact our customer care agents.

    Kind regards,
    Aldair

  15. Breakfast View

    Make a view specially designed for the breakfast team.

    They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.

    Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.

    31 votes
    8 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  16. AT A GLANCE THING

    WHO NEEDS THE DATA OF THE SOCIAL ON THE RIGHT BOTTOM OF THE SCREEN NOT ALL THE FRONT DESK PEOPLE HAVE MORE CONCERN ABOUT IT MAKE IT IN A TAB AND REPLACE AND DISPLAY THE ROOM ARABILITY AND RATES DIRECTLY FROM THE SCREEN WITHOUT ANY CLICK THAT IS MORE USEFUL THAN THE SOCIAL ON DAILY BASES

    2 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  Adminjord.sips (Product Manager, MEWS) responded

    We have removed the social scores from the Dashboard. We are still looking into ways how we can further optimize the space available on the dashboard. Please keep providing suggestions for things you'd love to see on the dashboard. 

  17. Remove cancelled bookings from current and future reservation display.

    Since you can't undo cancellations there is no point in having them displayed together with future or current reservations. They could be displayed somewhere else. When you select all reservations the cancellations are also selected, at the same time your editing options on the left side of the display decrease because it now also refers to the cancelled bookings which you can't edit...Why? Either remove cancelled bookings at least from that display fully or let the select all button select everything but the cancelled bookings.

    8 votes
    2 comments  ·  Other  ·  Admin →

  18. Disable/enable the Reservation Quotation email

    Add the option to disable/enable the Reservation Quotation emails.

    7 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    When you’re creating the Optional reservation, you have an option to select whether to send e-mail or not. Please see the attachment.

    Have a great day,
    Aneta

  19. Dynamic charging mode of a stay product

    Ability to add a stay product from guest's bookings with possibility to choose charging mode:
    Once
    Per night
    Per person
    Per person per night
    Selected charging mode has priority over default charging mode of product stay.

    Selected charging mode should have the priority over default charging mode of the stay product.

    E.G = EX: Have 1 product called BKFST and in reservation pick if ppp or pp etc.

    11 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  20. Check in and create keys

    Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.

    If…

    31 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  srna.begovic@mewssystems.com responded

    This was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.

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