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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!

    5 votes

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  2. Block desk agents from accessing the cashier report in order to allow for blind drops for cash handling. Have system close and reset cashiers when it switches over to the new day.

    1 vote

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  3. When we want to post for example minibar to a guest bill on checkout - this is 6+ clicks - it would be awesome to have a drop down menu on the bill page which you select the service to be posted and it automatically creates a bill. This saves in many cases very precious time on checkout both for the staff but more importantly the guests.

    I am aware its less clicks from the checkout doughnut - but here you have to ctrl + f to find the room etc so time wise you do not save any time…

    1 vote

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  4. It makes sense to me to flexibility in AR Management.
    The 30 | 60 | 90 day industry standard seems to suit many hoteliers but is hard coded in most PMSs with AR Modules/functions.

    Some operators in Japan wish to manage and reconcile AR Accounts by calendar month. This is likely to be true elsewhere, given flexibility to do so.

    2 votes

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  5. When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.

    7 votes

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  6. Let properties own Stripe account to integrate in mews to collect prepayments via other payment options (EPS, Klarna, SEPA etc.)

    4 votes

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  7. I have a few company bills where a lot of empty bills are created due to moving bills around to create large invoices. At the moment I have to manually delete all empty bills one by one. Can you create a button that will clear all empty bills?

    6 votes

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  8. Remowe/extend the limit of accounting editable history window. Now it is set for maximum 7 days, but it should be up to property do decide what period should be editable.

    2 votes

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  9. 4 votes

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  10. Moving unpaid items from one bill A to another bill/ customer bill B is often not possible. We have to add a new bill C, and move bill A and B to bill C and end up with lots of empty bills that can not be deleted.

    Empty bills should always be deleted automatically after moving the items.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Outlet information should be split up based on Revenue and Payments in the Accounting Report to quickly see the total revenue of the day. This is similar to how Revenue and Payments are set for Revenue and Payments for transactions that take place inside the PMS.

    2 votes

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  12. When pulling the "Gross Value" information, it would be great to have the Tax and Net Values pull into the report as well so only one report needs to be exported/run to determine what the net revenue and what the taxes were associated with each individual transaction. Right now I would have to run two separate reports to get this information and then manually match up the tax amounts with the net amounts to get the total amounts.

    Also, when exporting this and reviewing, there is no easy way to create a pivot table with the items because the "ITEM"…

    1 vote

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  13. Many larger properties in the United States route rules on reservation level. For instance, in business travel, you need to route all room and tax to the paymaster and leave incidentals on the guest bill.

    16 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Would it be possible to reopen a bill when the guests hasn’t arrived yet ? Can this be a future feature to ease the process of billing before arrival dates ?

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Automatic Refunds when Cancellation is outside the policy

    1 vote

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  16. Native channel manager

    6 votes

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  17. Hi,

    Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.

    I'm requesting to remove this feature.

    2 votes

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  18. It can happen that guests did not pay their bill for some reason and we must CLAIM this bill as a LOSS, rather than balancing it out and closing it.

    Could we have an option that will allow us to do this? Later, we can find it in reporting and use to settle our own accounts and understand how often does this happen.

    1 vote

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  19. We work with down payments and have 2 VAT rates in Germany 7% and 19%. However, there is only the option of specifying one down payment in the accounting configuration under further expenses / down payment. We would need a second field with down payments in order to work correctly for accounting purposes.

    1 vote

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  20. At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.

    2 votes

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