Settings and activity
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5 votes
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Jesse Boyd
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1 voteJesse Boyd
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47 votesJesse Boyd
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26 votesJesse Boyd
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Still happening in 2026, and your comment about guests thinking the cancellation applies to their new reservation matches what we see exactly.
Our recent case: first attempt created 7:27 PM, payment not completed. Guest rebooked successfully at 7:33 PM. First attempt auto-cancelled as abandoned at 7:57 PM and the email went out anyway, twenty-four minutes after she was already confirmed. Mews Support has confirmed to us that there is currently no way to check for an existing confirmed booking before sending, and that it is not on the roadmap.
One suggestion on the fix. Rather than disabling the email entirely, it would be better to suppress it only when the same guest email already has a confirmed reservation created after the abandoned attempt. That keeps the email working for genuine abandonment, which is worth real revenue, while removing the case that generates complaints. I have posted that as a separate idea if anyone wants to add votes there as well.