API functionality supporting the "direct" check-out link so we can send via What's App

This is very important to us, to be able to send out emails from a third party and guide guests through the checkin as well as payment process.

Hello Mews product team! It will be an excellent value increment to your product if you make available your check-in form url in other communication channels beyond your email channel that can be used by integration partners. We are looking forward to it!

I have a dozen accounts (representing ± 40 hotels) requesting this - use case as below - to make the unique link available in the API when we pull reservations so we can add this to the pre-arrival email for the guests.

In the same way as Marion Leijtens, we use an integration for guest messaging (in our case Hijiffy) with our guests, and we want to send them the link for check-in through Mews, that now can only be sent through the Mews emails. These emails have a low open rate, and therefore no so much people check-in online. I suppose the solution would be to add to Connector API the option to take the data for that link or token associated to that guest/reservation.

We are using BookBoost (Guest Messaging Platform) from MEWS marketplace. We did the set-up a couple of months ago and we are working with BookBoost actively now for about one month. In general we're really happy with BookBoost and its functionalities but we are also giving them feedback where BookBoost can work on, to improve the system. And one of the things is that the guests get's loads of messages now. On the one hand, we can reduce the BookBoost messages from our site of course. And on the other hand we want to connect MEWS and BookBoost so you can talk about integrating some functionalities. A specific question or wish from us would be that the confirmation email sent via BookBoost has the "online check-in - QRcode from MEWS". At this moment the guest receive 1) the automatic email from MEWS to do an online check-in AND 2) a confirmation email from us/ BookBoost... And we think that all your clients who work also with BookBoost would appreciate this integration > one email in a customised look and feel (possible via BookBoost) and the online check-in QR code from MEWS in one.

Hello, this is ben from Quicktext. I have forwarded this ticket to some of our shared customers. The idea behind it is as follows:

MEWS has an auto-check-in/out feature that is based on emails. The problem is that too many people do not pay attention to this email and, as a result, they don't do the check-in procedure. We propose that on the day of Check-in/out MEWS sends to Quicktext a list of all customers that have not done their online Check-in/out so that we can push the check-in/out link to them by SMS. This timely push would greatly increase the number of guests that would go through the online check-in/out procedure.

This would be a huge help to streamline our business and more effectively communicate with our guests.

I believe the requirement is to have access to {signInUrl} and {signInLink} to enable the sending of online check-in emails via a CRM or similar. - This is our requirement anyway.

This will allow full customization of online check-in emails, instead of the inbuilt plain text email with embedded links that don't work via OTA masked email addresses.

Another benefit is that the guest can receive transactional emails from a business email address that they can reply to, not possible with the @mews.li email address.

In response to Mews' request for more info on this. I believe the request is asking for the token info used in the URL of the "check in online" button that can be added to a Mews Mail Template. The button is unique per guest/reservation as they are able to login to their navigator just by clicking the link, no need for validation.

The URL is like the following: https://www.mews.li/User/SignIn/77284C64C9A********AAAB800B1A7F4-C4276FEF0A6DC2646B0712EDCF7CD3B?utm_campaign=checkinCTA&utm_medium=email&utm_source=confirmation

I have *'d out 8 characters as I believe this link would give someone access to all my Mews reservations under my name as well as my ID & cards stored on my Mews profile

You can see it uses a deep link with a unique token after '/SignIn/' and before '?utm_campaign'

If we could get this unique token from the reservations/getAll endpoint we could plug it into this URL and put it into any custom email or application we wanted to send to the guest, enabling them to log in to their navigator and check in without any need for any validation or by requesting a magic link here: https://www.mews.li/navigator/sign-in

I am unsure if this token is unique to the reservation or the guest, but either way could be returned in the response to the reservations/getAll endpoint just under the customers info or the reservations info depending.

Hopefully this is what Jordi meant by this request and provides more info to Mews on what is required and how it could be provided.

Edit: I think Jordi is actually asking for the whole link to be provided in the API response, I've given the example of just the token part being returned, I guess either works. I'm just unsure if this token has other functionality other than just being used in the context of this URL. If it doesn't then it would make sense to return the entire URL so we don't have to plug the token into the URL ourselves.

Yes this is very much needed, thanks!