374 results found
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Different colours at timeline
Some colours at the timeline to create a better overview would be nice.
For example for different groups, reservations without category binding, travel with wheelchair etc.
Now it's grey...like foggy weather. Sry to say, it is maybe up to date colouring and fancy but ...2 votes -
guest journey logging
When keeping track of a guest's journey, the notes quite often get lost in the reservation.
Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.This way, we know what happened and what might be important for a next shift or for their next stay.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Nationality in Expedia bookings
ExpediaIntegration: Transfer guests nationality to Guest profile in Mews
A guest booking with Expedia The guest nationality is not transferred to the guests profile in Mews when using Mews's own Expedia integration. Expedia clearly states the nationality of the guest with a flag and the country of origin's name. The problem is solved with the Booking.com integration already so please do it here too.
1 vote -
optin SMS
Hi,
I want to manage more optins option in Mews such as SMS and postal mail.
Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-optionsRegards,
Floriant12 votes -
Automatically reassign room attribution when downgrading room category
When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.
Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?
10 votes -
Possibility to automatically turn on 'cashlist' classification when a profile is created
We would like the classification 'cashlist' to be turned on automatically when a profile is created. Frontdesk can turn the classification off when a guest provides a deposit (in cash or creditcard form).
We understand this setting is not applicable for all locations, so we would like this to be a setting you can turn on or off in property settings.
1 vote -
Show changes made in the billing screen in action log
Actions done in the billng screen should show in the action log
3 votes -
Share Guest Data including Stay History between properties
To enhance guest experience and returning guest recognition it is required to share guest data between properties. This includes guest historical stays, preferences and complaints for all properties and not just the local one. Staff should then be easily recognize that this guest already stayed in another property to maintain best guest service.
4 votes -
[email protected]
If a company has more than one employee working from the same emaill address Mews will not allow us to create them as a guest/booker as the email address already exists. Can you create an option to override this?
3 votes -
Customer Classification Enhancement (Guest In House Report)
Handling of VIP's - being able to pull up a report of only Arrivals
with certain Customer Classifications (mulitple-select-drop-down in
reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.Disabled classification needs to be part of the Guests in House report
for emergencies.Customer Classifications need to be a filtered in the Space status report for
Housekeeping to identify special requirement rooms
13 votes -
New classification type
Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.
1 vote -
Sync Mews notes to Enso
Please sync Mews notes to Enso without changing the reservation details. It seems redundant to change the reservation details every time I need the notes updated on a different platform. Thank you!
1 vote -
Flight details
It would be idea to have guest arrival flight details and departure flight details in the reservation dashboard where the check in time is. Other PMS systems do have this option. We offer airport pickup and drop off so being able to generate a report with this information will be useful.
2 votes -
Single use voucher code
Please make it possible to create a voucher code that can be used onced by guests when they book. This prevents sharing the code with friends & families and guest can be reached with more specific and personal codes/discounts.
1 vote -
"Send Marketing Emails" Button
Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?
3 votes -
Restrict the creation of Company profiles
Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.
2 votes -
Gästekartei mit allen Gastprofilen nach dem Alphabet
Ich würde mir wünschen, dass alle Gästeprofile im System aufzufinden sind in einer Gästekartei. Somit kann man den vielen doppelten Profilen entgegenwirken und leichter die Profile zusammenführen ( da man direkte Daten abgleichen kann, ob es sich um die selbe Person handelt)
8 votes -
Doel van bezoek
DOEL van reservering is een verplicht veld met 3 prefixes (student, recreatie, zakelijk) - voor ons zorghotel niet relevant en het is niet aanpasbaar. aangezien het ook een verplicht veld is in de online kiosk hebben we daarom alle mails uitgezet. Het zou goed zijn als je daar aanpassingen in **** doen zodat het past bij het hotel.
1 vote -
aanhef op rekening
Als je het gastprofiel invult met voornaam en achternaam, dan wordt dat rechtstreeks op de factuur getoond. Dat betekent dat er dan bijv. Jan Jansen staat. Het is gastvrijer om daar dhr. Jan Jansen of dhr. J. Jansen te laten zien. Dit is een behoorlijk belangrijke aanpassing volgens ons
2 votes -
Have the ability to set mandatory fields for reception upon check-in
We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.
11 votes
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