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  1. We would like to have the possibility to merge two or more products into one as a package. The booking of arrangements e.g. would be easier and much faster.

    12 votes

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  2. Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import

    4 votes

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  3. Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.

    14 votes

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  4. It would be great if you can restrict the guest information that is returned for a certain AccessToken.
    We have an inquiry that our customer wants to see limited guest profile data (only guest name and room number) in our software and not the whole guest information like addresses, communication information, etc...

    Therefore it would be helpful, when such a filter can be configured on Mews side.

    1 vote

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  5. We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
    Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
    It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.

    18 votes

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  6. If we hold a multiple reservations under one profile until we have everyone's name, we should be able to update the reservation profiles without changing all the profiles and without having to cancel and rebook the reservation. Same goes for a guest with a room checking in tomorrow and then in 2 months if that guest can't make the booking, but gifts the stay to his brother, we should be able to change the profile attached and not change the name on the two months from now reservation.

    3 votes

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  7. Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.

    2 votes

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  8. We would like to see a guests preferred space features in the timeline. Possible to add those to the information that appears when you hover over a reservation in the timeline? And maybe also include a symbol that appears when a guests has preferred space features?

    18 votes

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  9. When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.

    p.a.:
    Firstname: Max
    Lastname: Mustermann
    ->
    Firstname: Max
    Lastname: Mustermann

    8 votes

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  10. Set up an alert in Mews to notify when a guest's gender does not match the room's designated gender. For example, if a guest's profile is marked as Male but the room is designated for a Female, Mew will display an alert: "The guest's gender does not match the room type. Would you like to proceed with the check-in?"

    1 vote

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  11. The current UX/UI design and flow is not logical, at least to me. When entering a guest name into the search bar or clicking a guest name - you are taken to the profile tab instead of directly to the guest dashboard (where you can access every tab, closed bills, rebates, refunds, past stays, and future stays).

    Currently, you are creating more steps than it should be - by having the page that you're being directed to - be the users profile instead of the dashboard.

    If you program the backend to direct the user to the guest dashboard instead…

    1 vote

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  12. Some colours at the timeline to create a better overview would be nice.
    For example for different groups, reservations without category binding, travel with wheelchair etc.
    Now it's grey...like foggy weather. Sry to say, it is maybe up to date colouring and fancy but ...

    17 votes

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    0 comments  ·  Reporting  ·  Admin →
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  13. When keeping track of a guest's journey, the notes quite often get lost in the reservation.
    Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.

    This way, we know what happened and what might be important for a next shift or for their next stay.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. ExpediaIntegration: Transfer guests nationality to Guest profile in Mews

    A guest booking with Expedia The guest nationality is not transferred to the guests profile in Mews when using Mews's own Expedia integration. Expedia clearly states the nationality of the guest with a flag and the country of origin's name. The problem is solved with the Booking.com integration already so please do it here too.

    2 votes

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  15. Hi,

    I want to manage more optins option in Mews such as SMS and postal mail.
    Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

    Regards,
    Floriant

    22 votes

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  16. When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.

    Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?

    14 votes

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  17. We would like the classification 'cashlist' to be turned on automatically when a profile is created. Frontdesk can turn the classification off when a guest provides a deposit (in cash or creditcard form).

    We understand this setting is not applicable for all locations, so we would like this to be a setting you can turn on or off in property settings.

    1 vote

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  18. Actions done in the billng screen should show in the action log

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. To enhance guest experience and returning guest recognition it is required to share guest data between properties. This includes guest historical stays, preferences and complaints for all properties and not just the local one. Staff should then be easily recognize that this guest already stayed in another property to maintain best guest service.

    5 votes

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  20. If a company has more than one employee working from the same emaill address Mews will not allow us to create them as a guest/booker as the email address already exists. Can you create an option to override this?

    4 votes

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