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  1. There should be way to process the authorization that was already made on the card to be processed to a complete charge while checking in the guest using the terminal where the preauthorization is sent to the terminal and guest will make sure it is the right amount and enter there pin if it is a debit card or enter the zip code for credit card or any other way so that there can be less chance for any guest to add a charge back case something like that as it will make sure the guest used the card by…

    2 votes

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  2. When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.

    2 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  3. An option to send a credit card authority form (charge-back form) that is linked directly to booking.
    This could be similar to a payment request, but would not charge the card the receiver inputs until date of booking? How do other Hotels send people charge-back forms currently? sending them independently from Mews feels disjointed, as we need to email them to guest, have them fill out and return to us, then we input payment details into Mews manually.

    17 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

    128 votes

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    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the…

  5. Should be able to add a product to a room that will increase/decrease room sales. For example, a guest goes like a no show but actually turns up so you create another booking and post as either accommodation supplement or a double room that you may have created, this will add the revenue but wont add as a room sale.
    A day use room will also not count as a room sale.

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. The billing screen does not show the dates on additional services postings, I have to click on preview all the time, and it's not clear when the guest stays long time to dispatch bills

    6 votes

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  7. The commander allows to post items with prices on the guest bills however it does not allow to add variable products. For us this would be a great feature as the PMS does not have a connection to the POS and the bar team could immediately add to guest rooms their bills.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Able to ungroup and undo process

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. could you please make it a default setting that every company is invoiceable and we should only tick in case they are not.

    also, put a generic invoice due interval in the property main settings so that it defaults to this period and only if you wish to change it from the standard setting should you have to amend it in the company setting.

    thanks

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Add a filter on accounting category on accounting report

    22 votes

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  11. I think, the new billings view is illegible and I wish, the old view will stay for ever. It was easier. I don't know, why Mews is changing something what is working well!!

    92 votes

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    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by…

  12. We have brekfast as service and breakfast as products. We would like to report on the count of the total per day

    3 votes

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  13. The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might…

    99 votes

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  14. good example to state my feature request:

    Some of our hotels offer breakfast as optional service. The customers add it when placing a reservation in the booking engine. The "breakfast during your stay" product is calculating the amount of persons and the amount of nights. We have the correct information that the booking is placed with 2 adults and 1 kid. The price of the breakfast for a kid is cheaper, so it could be interesting if you can add two prices in one product: a price for an adult and a price for a kid.

    24 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
    The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

    We would love to change back to the old…

    65 votes

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    Hello,

    Thank you for your comments and feedback regarding the billing screen.

    We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

    The new billing screen has 2 main views, group billing and individual billing.

    From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

    The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

    To learn more about the new group billing screen, please click on the link…

  16. Add an option in settings to set the Billing screen standard to the 'Old Billing Screen' or the new 'Group Billing Screen'. That way, if the original billing screen is prefered you do not have to change the screen manually everytime.

    65 votes

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    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items…

  17. In the final bill, we would like to have the possibility to split the accommodation cost between the Student (paying partially the room cost) and the Public Admin (paying the rest of the accommodation, considering that they PA is not paying VAT so I need to close it with VAT exempt)

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. In the accounting category classifications there are several "hard coded" classifications like Food and Beverage, Accommodation, .... etc.
    For better classification it should be possible to add some free to fill in classifications.
    At least the classification Food and Beverage should be split into Food, Beverage if free classifications aren't possible, because these are common used classifications.

    22 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  19. When billing, would be nice if the company name, used in the reservation, is automatically suggested.

    25 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  20. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    27 votes

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