364 results found
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Guest Balance Visibility
A guest's balance should be readily apparent at the top of their profile as soon as you click on their name on the timeline, without having to load the full profile or scroll down at all, for every type of reservation.
3 votes -
Being able to issue an invoice - without closing the bill in Mews
I know this was brought up before
Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.
Why? Sometimes groups are still in house - sometimes we are asking for prepayment
1 vote -
Having a ''Dashboard'' for company profiles
Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.
15 votes -
Issuing a new invoice after rebate must be a better process
When an invoice is rebated the rebated items are not easy available for re-billing.
Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.7 votes -
Automatically have a customer's company as a selectable option when you click "Assign bill to company"
Currently when you click "Assign bill to company", you have to search for the company, even if it is already listed under the customer profile. It would be useful to have - as well as the search function - the customer's company automatically added to the pop-up so you don't have to search for it.
13 votes -
when rebate, reference to the original invoice number is missing
When rebate an invoice, the original invoice number should show at the PDF, at the header level.
Then no need for that information on each item line.
And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF5 votes -
3 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Accounting ledger checked-in guests to appear under 'in house' not under 'to be resolved'
Currently guests checked-in with 0 balance show on the accounting ledger under 'to be resolved', this is creating so much extra work to check each individual reservation when no infact no action is required.
These reservations should fall under 'in house' section in the accounting ledger while they are checked-in and 'to be resolved' after the check-out date.41 votesHello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it.
We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow dynamic consumption of F&B component within package
When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).
Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…
2 votes -
Create an open folio
When you have a room which cannot be checked out due to an open bill, you cannot transfer it to an open bill to arrange it later. Now when the hotel is fully booked you need to get rid of that reservation as otherwise you cannot do a new check in on that room.
3 votes -
URGENT - need to refund a card and it won't give me the option to refund!
the payment tab does not show the three vertical dots to do a refund.
invoice has been rebated and of course you are not allowed to do negative payments.
frankly this is the worst part of mews - rebates and refunds!
booking.com is waiting to refund guest so URGENT matter to solve2 votes -
Flexibility for bill view
When preparing the bill for customers, there are solely two displayable options available.
1. Display detailed products
2. Display everything together as packageThe problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Invoice Cancellation
An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.
5 votes -
Remboursement
Nous aimerions que les remboursements puissent s'émettre automatiquement selon notre politique de remboursement indiqué. (100% à plus de 30 jours, 50% entre 15 et 30 jours)
1 vote -
Remboursement
Nous aimerions que les remboursements puissent s'émettre automatiquement selon notre politique de remboursement indiqué. (100% à plus de 30 jours, 50% entre 15 et 30 jours)
1 vote -
Action Log Invoices
It would be more efficient to be able to see if an invoice is sent, through the action log of the invoice itself, rather than going to ''mail'' and setting all the filters. Sometimes debtors claim that they did not receive their invoice, this would be an easy way to check this.
3 votes -
fonction « No post » existe sur Mews afin d’empêcher le POS d’envoyer sur un profil client.
Créer fonction « No post » sur Mews afin d’empêcher le POS (Bizzon) d’envoyer sur des factures sur un profil client.
4 votes -
enable adding a reference or po number under a company on the reservation (similar to TA number)
We invoice companies and often have to add a reference or Purchase order number (PO number.) currently this is only able to do as part of a travel agency booking. which means you have to assign an agent, add your reference number, delete the agent.
would it be possible to add a generic reference field which is always available on the reservation screen.9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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PHC Accounting Software Integration
Integrate with PHC
1 vote -
Invoice - package or single item
Option to decide of you want to show a package price or single items on the invoice.
Not as a general set up. Decide for each invoice.3 votes
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