73 results found
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payment method on confirmation
Include payment method "guest will pay at check-in by debitcard, creditcard or cash" - "invoice to the company for all costs" - invoice to company for roomnight, breakfast and city taxes" Should be visible for receptionist and should be shown on the confirmation.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automated incidentals upon guests arrival
In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.
In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…
25 votesIdea is ready for the upvotes!
Please provide your feedback in the below comment section. How likely are you to benefit from this idea?
Looking forward!
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Create a possibility to exclude some product from the cancellation fees (in the settings)
It would be nice if their is a possibility to exclude product from the cancellation fees. For example: we do want to charge our product breakfast in our cancellation fees, but we want to exclude our tourism tax (verblijfsbijdrage) from the cancellation fee. At this moment this is not possible.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Invoice without details
Many customers ask for an invoice for their stays without details.
Now, each invoice contains the details of the services and on the same page a summary of the taxes.
It would be interesting to have the summary of the taxes on a separate page and which includes the same header and footer of the detailed invoice.3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add setting for products 'commissionable' or 'non commissionable'
In order to get more accurate commission overviews we would like an option when setting up a product to define whether it's commissionable or non commissionable (so if it should calculate for the commission overview).
Things like city tax, extra products (not via OTA) are non-commissionable but will still be counted for commission rate.
A tickbox Comm/Non Comm will solve this and provide more accurate commission overviews to support invoicing and business intelligence.3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add Elements on the reservation screen with dates
Hello,
I love using your system it's really simple and effective.Just one suggestion maybe: when we had elements on a reservation (breakfast, city tax, half board etc...) it would be nice to have an option to select the dates we want them to be charged. At the moment, it charges them automatically for the all stay and we have to cancel the lines we don't need one by one (for example for a customer that stays 5 nights but wants breakfast only one day).
Best regards.
Sylvestre
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automated payment request
In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.
We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.
Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to change the number of guests to zero
As we can have charged cancellations, we often let a room checked-in with 0 guest in house to keep a high occupancy rate even if the room is empty.
Currently, it is not possible to put less than one guest per room, so the city tax is posted and the reports are false.3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Tax Setup (Legal Environment) by Property Administrator
Allow each property to setup and modify their own taxes rather than have Mews hard code these taxes into the system. US taxes are complicated with local, city, county, state, TBID, tourism and other taxes that change independently from each other. This aligns with channel manager setups. Additionally, have the ability to create tax periods for all taxes i.e. start date, end date so that the system can properly tax reservations that cross a tax period change. Have the liability sit with the property administrator who receives notification of future changes and should be held responsible for these changes. This…
4 votesGreetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Easier setup of rebate accounting category for hard-coded city tax
At the moment it is difficult to set up the accounting categories for the hard-coded city tax because it is a combination of leaving empty the rebate accounting category in the bookable service settings and defining the categories in Accounting configuration - Additional expenses.
1 vote -
Make the bill clearer (Tax, VAT only, etc...)
Make the invoice clearer by not putting taxes etc. on each item/line but only at the bottom of the invoice.
Or if you need details in some countries, give us the possibility to choose the presentation style18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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VAT rates are not included in the rates/getall API call at the moment
The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.
This is the "Tax Rate" field shown when you view a rate in the Mews website.
Due to various changes over the last year, this is crucial to have for reporting.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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billing by month option
I have a comment regarding the possibility of grouping billing items by month.
I really like this option, but it has a small flaw that should be corrected.
The tourist tax is not linked to the night, but is charged the next day.
The tourist tax + the night should be classified together.
For example, for a stay straddling January and February 2022:
17 nights in January for only 16 tourist taxes
11 nights in February for 12 tourist taxes, the one of 31/01/22 appearing in the February invoice1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Better Adjustments
I shouldn't have to create a separate adjustments account for each type of adjustment. If a night has already closed, and then the rate needed to be adjusted by a supervisor because of an error, then their adjustment should be just a Rate Adjustment - automatically contributing to room revenue. I shouldn't have to use the billing tab to then manually calculate rate vs tax breakdown, and post a separate "unbookable service" etc.
Also, refunds / adjustments should be able to be posted to the specific reservations even if they are closed out already. It should be possible to open…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rounding Precision
Mews rounds per item at the end down to 0.00 (inconsistent) dropping the 3rd decimal.
Channel Manager rounds at the end down to 0.000
US Taxes the Total Price.Leaves $0.01 at times from 3rd party booking engine to the PMS.
Example:
Rate = 299.00
Tax @ 13.45% = 40.2155 (IBE 3rd parties round up/down)
Total = $339.22However, Mews drops the 3rd decimal in the tax and returns $40.21. Therefore, the Total in Mews is $339.21 versus the IBE by 3rd parties (iHotelier and SynXis) which round up/down at the 3rd decimal.
This results in some cases a $0.01…
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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tax rules
Is it possible to set up different tax rules by room type or rate plan? I am not seeing that we can alter our tax settings, but we need this functionality. We have certain third party TA's that are collecting and remitting part of the occupancy tax, so we need the ability to designate which taxes should be applied to any given rate plan and/or room type.
2 votes -
Grouping products on invoices to reduce the length of a bill
Allowing to group the same products together on a bill would make it clearer for the guest. For example, if a guest stays for 15 days, his invoice will include 15 times the 'local tax' product making the invoice lengthy and not easy to read.
It would be better to simply display local tax x 15, for example.
It could maybe be set for specific products when configuring them.3 votes -
Registration Card Report
There is a specific "Counter" in Mews for the registration cards, but there is no report we can get sorted by Registration Card Number.
In our case, we must register each guest (using a correlative registration number) at the time of check in.
One of the reasons is that the Authorities / Country Administration requires from the hotel, a city tax report that consists in a list of guests sorted by registration number, that includes personal information and details of the stay.
If we can get a list of invoices in Mews (using the Invoice Counter), why is it not…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatic Deposit Settlement Disable by Default for US, Australia and New Zealand properties
When a rate group is created and the Automatic Deposit Settlement is default in the US, this creates a revenue items for taxation purposes. This is not used in the US and should not be the default setting. The Option of "Automatic Deposit Settlement" is regionally specific and not global. I believe this "Option" should remain an Option and not the default. This really confusing properties that are setting up rate groups. See help guide on this topic: *Note for properties in the United States, Australia and New Zealand: Do not select this feature, as you are not legally required…
1 voteHello,
We are adding this idea to be upvoted further by Mews community. Remember, you can share the link with your colleagues and anyone that finds this idea useful to be added to the roadmap.
Best wishes
Jovana
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Split tax for one product in mews
Due to corona, German VAT for food was reduced from 19% to 7%. (There were other tax reductions already last year due to corona from 19-16% and mews handled everything fine).
Now the problem is that the product "breakfast" includes both food and drinks and therefore has to have 2 splits of tax.
I.e. if the total price is 15€, 10€ need to be taxed with 7% and 5€ with 19%. But in the mews products, I can only put one VAT Tax per procuct.
So some German Mews hotels add an extra product after every booking of breakfast manually…4 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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