101 results found
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Pop up on MEWS when payment is declined
When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I
4 votes -
Ability to disable payment methods we don't use
We should be able to select the payment methods we use and disable those we don't.
For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.9 votes -
Adding online payment for company accounts
It would be helpful having online payment as an option for company accounts.
3 votes -
External payment - Giftvoucher
It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'
3 votes -
optional booking payment collection
We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement
1 vote -
Forbrugsforening payment method Denmark
We would like to add Forbrugsforening (https://www.forbrugsforeningen.dk/) payment as a possibility in Mews.
Denmark1 vote -
Restrict credit card refunds/payments to be invoiced
It should not be possible to invoice payment lines in billing.
Credit Card payments and refunds can be invoiced atm, but that should not be possible.6 votes -
Credit Card from guests sent to Mews via OTAs should also go through 3DS
The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.
3 votes -
Ability for the client to adjust the price of the payment request
It would be great if the client can adjust the price on the payment request
2 votes -
deposit
I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.So would be great if i can either just split a payment or…
7 votes -
surcharge
Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.
1 vote -
1 vote
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Make VIPPS Mobilepay an integrated payment solution.
https://vippsmobilepay.com/da-dk.
This is pretty much the standard in Scandinavia.
3 votes -
Ability to choose when preauthorisation should expire
Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).
1 vote -
Allow change of default payment method
When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.
1 vote -
Postfinance - Payment Method - Switzerland
Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.
3 votes -
Option to have notification triggered when processing external payment
Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.
1 vote -
Default Credit Card
It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.
This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.
4 votes -
automated Payment request
To avoid or at least limit the number of chargebacks, since at the moment the system is not checking the validity of the card used for the reservation, it would be convenient to have the possibility to automate the Payment Request and to be able to configure its sending according to the type of rate (for example, for the NR, sending as soon as we receive the reservation). It would be a more secure method for the payment of the reservation than the automatic payment through Mews, since the client himself carries out the transaction.
Or, on another hand, please…11 votes -
Amex over apple wallet troubles
We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties
2 votes
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