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  1. When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
    For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
    Would be good that everything does not reset each time a payment goes thru.

    2 votes

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  2. We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…

    4 votes

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  3. We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

    76 votes

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    The change in preauthorizations was released in 2022, unfortunately, we missed updating its status. 


    Now manually created preauthorizations through Mews Payments can be selected to expire up to 28 days from the creation day. Also, for automatically created preauthorizations Mews releases the preauthorization 24 hours after your property's configured check-out time. Please read about it more here! https://help.mews.com/s/article/preauthorize-a-card-payment?language=en_US


    Best,

    Mews Product Team

  4. It would be very helpfull to have a option to send a secured payment link to guests or companies, this In order to avoid chargebacks and makes it easier for external companies or persons to pay someones reservation via credit/debit card. This also helps whenever a guest doesnt have the credit card of they room payment with him.
    Like this you fraude can be eliminated.

    65 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    I am happy to announce that the payment request feature was released just now.
    Payment request is friendly and convenient way how to collect payments from your guests or bookers. The best thing about it is that you can send requests directly from Mews Commander. :-) Learn more about the feature in our Help guide: https://help.mews.com/en/articles/4245457-send-a-payment-request-by-email .

    Please let us know how do you like it and we are looking forward to your ideas for improvement here in feedback portal.

    Have a great day,
    Aneta

  5. With the possibility of 3D secure payments failing, there is a chance this payment is missed and not followed-up.
    It would therefore be convenient to receive a notifcation e-mail of failed 3D secure payments. Alternatively, a task could be set (automated).

    14 votes

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    released  ·  Mews Product Team responded

    Hi all,

    Happy to announce that we released your idea! Now, emails will notify you that the 3DS payment has failed. Looking forward to hear more from you!

    Sincerely,
    Merchant Mews Team

  6. Created date (day payment was taken)

    Total amount taken by Stripe

    Combine the Payments and Settlement Reports so that we can see this information in one: Created date (day payments were taken), Total amount taken by merchant [Stripe], Total commission fees, Amount Settled, Date Settled.

    Clicking on the Payments for a particular day should go through to the list of payments.

    Thank you.

    12 votes

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  7. Automatic settlement is a great tool for automating payment collection from guests, however it is not currently possible to apply more than one settlement rule. Properties may rather prefer to add several rules that work together for a custom payment scheme. For example, take 20% of payment upon creation, 30% one week before arrival, and the remaining 50% on the reservation start date.

    231 votes

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  8. 16 votes

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    released  ·  Mews Product Team responded

    Even though the idea was released, due to some technical difficulties, we have stopped working with this type of service. But we will provide a new solution very soon!

  9. 5 votes

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  10. Since credit card fees are often inevitable, you could eliminate some of these costs by including an extra percentage cost for customers who choose to pay by card. One solution is to extend your Merchant with automatic credit card surcharge fees, which would cover the cost of any extra unwanted fees and help manage your property's revenue goals.

    27 votes

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    Hi All,
    Happy to announce that surcharging is released in Australia and New Zealand, now you can set up fees by yourself and recover expensive payment card costs!
    Looking forward to hearing from you at some other idea!

  11. With higher volumes on Merchant being processed we need to give more clarity to clients on how the settlement amounts are calculated and be able to keep deposits to lower the risk in case of negative balance on client's account.

    10 votes

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  12. 2 votes

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  13. 2 votes

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  14. 1 vote

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