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127 results found

  1. Stop online check in for under aged guests

    We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    54 votes

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    idea to upvote  ·  0 comments  ·  Guest Portal  ·  Admin →
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  2. Ask for review within guest journey

    It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

    Alternatively, guest can be asked to provide review during online check-out as well.

    10 votes

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    3 comments  ·  Guest Portal  ·  Admin →
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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Guest Portal: Visual customization

    Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes

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    idea to upvote  ·  6 comments  ·  Guest Portal  ·  Admin →
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  4. customer added email selection

    Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
    Would it be feasible to decide for each reservation if customer added email should be sent?

    3 votes

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    0 comments  ·  Guest Portal  ·  Admin →
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  5. Introduce a configuration whether to request Credit card details during online check-in

    Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

    Another case:

    If "mandatory credit card" rules could be based on ratecode or rate category.
    When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…

    124 votes

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    idea to upvote  ·  20 comments  ·  Guest Portal  ·  Admin →
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  6. Enable properties to deactivate the On-line Check-in option.

    Please allow properties to disable the online check-in function at the guest portal.

    It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.

    We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.

    By default the online check-in is not activated when the reservation…

    8 votes

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    0 comments  ·  Guest Portal  ·  Admin →
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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. 

  7. Guests platform generates the same Registration card as PMS

    3 votes

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    0 comments  ·  Guest Portal  ·  Admin →
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    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  8. Disable Messaging

    Please make the Messages/chatfunction optional or opt-out.
    We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

    28 votes

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    9 comments  ·  Guest Portal  ·  Admin →
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    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  9. Ability to customize time the emails are sent

    The ability to chose at what time the emails are sent.
    e.g. online check out invitation

    21 votes

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    4 comments  ·  Guest Portal  ·  Admin →
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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  10. Require guest to update email address during online check-in

    At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    202 votes

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    7 comments  ·  Guest Portal  ·  Admin →
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    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

  11. Show real/more reservation details in Navigator.

    The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

    8 votes

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    1 comment  ·  Guest Portal  ·  Admin →
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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Add reservation owner name in Details placeholder

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  13. Online Check-out - split bills/invoices

    give guests the option to split bills with companions during online check out

    13 votes

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    0 comments  ·  Guest Portal  ·  Admin →
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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. Hotel logo at the Guest portal

    some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    86 votes

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    3 comments  ·  Guest Portal  ·  Admin →
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  15. Payment link

    It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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    released  ·  Jan Pulkrábek responded

    Hello,


    this is part of Online Check out functionality which we alrleady provide.


    Regards,


    Mews team

  16. Hotel email domain

    Allow hotels to send customer communication emails from Hotels email domain.

    101 votes

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    released  ·  13 comments  ·  Guest Portal  ·  Admin →
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  17. Process EXIF rotation information for uploaded images

    When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

    There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

    Open Navigator on the iphone.
    Go to your Personal information.
    Tap to change your picture and take a new picture in the potrait mode, upload and save.
    Refresh the page and see the picture to…

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


  18. Send Before start email for all new reservations not only 48 hours in advance

    If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.

    14 votes

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    1 comment  ·  Guest Portal  ·  Admin →
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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  19. Attach passport image at online check-in

    Allow the guest to attach a copy of the passport at online check-in.

    This feature would allow the guest to have a quicker check-in because the passport would be validated in advance by reception.

    15 votes

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    0 comments  ·  Guest Portal  ·  Admin →
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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  20. Signing Registration forms Digitally

    Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    171 votes

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    21 comments  ·  Guest Portal  ·  Admin →
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    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

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