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  1. Quotation now shares a mail template with optional reservation. They should be separate in order to make good use of the quotation function in commander. Without a separate mail template, the quotation function is worthless in my opinion.

    12 votes

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. 3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  3. Please make the Messages/chatfunction optional or opt-out.
    We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

    27 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  4. The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.

    6 votes

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    Hi all, currently this email is not customizable. Would you maybe benefit from:

    1. Email being customizable
    2. Email to change the wording
    3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt

    If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!

    Thanks,
    Product team

  5. The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

    8 votes

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    1 comment  ·  Guest Portal  ·  Admin →
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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. I would like a new model templates. I need the cancellation of booker.

    When the booker cancel the room for their boss, collegue or trainee it's impossible to send us the confirmation of cancellation.

    It's easy for you to do that quickly.
    Thank you
    Damien kieffer

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. We would like to add those additional placeholders:

    {CompanyAddressLine2}
    {CompanyPostalCode}
    {CompanyCity}
    {CompanyCountry}
    {DateGroupCreated}
    {GroupArrivalDate}
    {GroupDepartureDate}
    {SpaceCategorySummary}
    {SumAdultCount}
    {SumTotalPrice}
    {ConfirmationNumber}
    {RequestedCategory}
    {AdultCount}
    {ChildrenCount}
    {Rate}
    {Products}

    153 votes

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  8. Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.

    135 votes

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  9. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    7 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.

    19 votes

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  11. Currently, with a self check-in through Operator, the only time the guest is informed about his/her room number is at the final step of the check in.
    We would like to set up an "After check-in" which the guest can look at if he/she doens´t remember the room number and no reception is there. In order to do so, we would need a placeholder for the room number! Would be great, thanks!

    7 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Right now as we know Booking.com guests are assigned unique Alias emails for communication/profiles. If a guest receives a confirmation email (despite the property being in German for example) the email is automatically sent in English as Mews will by default sent it in English to any profile that does not have a language associated to it.

    This is despite the property being in a German environment.

    17 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  13. During the check in flow I want to verify the customer Credit card details and take a pre-athorization or a payment

    4 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)

    291 votes

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  15. Proeprties are willing to have the Marketing subscription opt-in to be offered to the guests at the moment of the online check-out for the guests who did not subscribe to receive the marketing notifications at the check-in. Guest might change their mind during the stay

    4 votes

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  16. 17 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Admin →
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  17. When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.

    16 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Admin →
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  18. As a customer I would like to see the price of the stay in the details of the reservation, instead of having to go back to the email to look for it.

    7 votes

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    idea to upvote  ·  Aneta responded

    Hi!
    before we can enable showing the price in Navigator guest portal we need to automatically route the charges to the correct bill: https://feedback.mews.com/forums/918232/suggestions/36659050. That’s mainly because for some kind of reservations guests shouldn’t see the final price (OTA collects payment, the company pays for guest). Once the prerequisite is done, we can have a look to this one. :-)

    Have a great day,
    Aneta

  19. When a guests sends a message through the messaging centre it would . be great if the thread was attached to their reservation.

    49 votes

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  20. To follow LQA standards, it is required to show the summery of reservation with following information:

    • arrival and departure dates
    • amount of nights
    • rates
    • category of the room
    17 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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