171 results found
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template
Remove the roomnumber in merge field 'Name room category'.
1 vote -
Emergency Bulk Communication Template System for PMS
Introduce a built-in “Emergency Communication” feature within the Property Management System (MEWS) that allows staff to quickly send pre-approved or customizable email templates to all current and future guests or customers in case of urgent situations (e.g., scam alerts, security threats, system breaches, or operational disruptions).
Problem Statement:
At the moment, communicating urgent warnings to all customers is often slow, fragmented, or dependent on external tools. In situations like widespread scam campaigns or phishing attacks targeting guests, delays in communication can lead to financial loss, reputational damage, and customer frustration.Proposed Solution:
A centralized, one-click communication module inside the PMS…1 vote -
Online check in email
Same-day reservation created after the property's check-in time — for example, if check-in time is set to 15:00 and a reservation is created at 18:00 for that same day, the "Before Start" email will not be sent.
We got people booked in after hours then arrived and not able to online check in, then demanded refund the next day. This creates a big issue for properties like ours that do not operate a physical reception after 5pm. We often have guests deciding to stay at the last minute, and my team is not always available to manually send emails.
The…
1 vote -
Ajout information sur carte d'enregistrement
Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.
1 vote -
Create different merge fields for customer and booker, so we can populate both information within email templates.
Currently we need to trigger 2 emails to send confirmation to a booker and guest. Both emails only trigger data for that specific profile type. We want to populate the confirmation email with both profile types (booker and guest)).
1 vote -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
2 votes -
Produkte gruppieren
Produkte in einer Bestätigungsmail gruppieren.
Z. B. 4xHalbpension 4xHund etc.Nicht für jedes Einzelprodukt und jeden Tag einzeln
1 vote -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes -
Easy fixes to enhance the Guest Chat experience
- Clickable guest name in chat
It would be very helpful if the guest name in the chat header was clickable and linked directly to the guest profile.
Currently there is no direct way to access the profile of the guest you are chatting with.
The only workaround is:Copy the guest name → open a new tab → search for the guest → open the profile.
A direct link would save several steps and make handling chats much faster.
- Better visual contrast for unread chats
The difference between read and unread chats is currently too subtle.
It is difficult to…
1 vote -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
2 votes -
Changer le délai d'envoi des courriels automatiques aux clients
Il serait fort utile et pertinent de pouvoir modifier le délai d'envoi des courriels automatiques aux clients. Par exemple, j'aimerais que le client puisse recevoir automatiquement un rappel de réservation 10 jours avant sa venue. Pour le moment, le seul modèle par défaut de courriel
Avant le débutest envoyé 2 jours avant la date d'arrivée du client.2 votes -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.3 votes -
Email statement along with receipt upon check out
Automate for all guests to receive a statement with their receipt for payments and upon check out for their final payment
1 vote -
Option to hide the rate when sending a confirmation
Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.
3 votes -
Veranstalterlogin für Verfügbarkeitsblöcke
Da wir viele Anfragen von Veranstaltern bekommen, die die bereits gebuchten Zimmer innerhalb eines Verfügbarkeitsblocks inkl. Gastnamen wissen möchten, ist es für uns ein hoher Zeitaufwand immer wieder Namenslisten zu schicken und die noch verfügbaren Zimmer mitzuteilen.
Daher wäre es gut, wenn es de Möglichkeit gibt, dass sich der Organisator oder ein Brautpaar für diesen speziellen Block mit einem eigenen Zugang einloggen kann um so die bereits getätigten Buchungen zu sehen.Alternativ wäre ein Export gut, der alle Blöcke anzeigt mit den bereits gebuchten und den noch verfügbaren Zimmern. Aktuell sind diese Informationen im Export vom Verfügbarkeitsblock-Bericht nicht vorhanden
1 vote -
mail template for customized mail and upselling
Please add a few empty placeholder for customized mails.
Also, please add a mail template where you can offer more than one category at once. Guests should be able as well to choose the category they like by clicking or similar and not having to send an additional message to the hotel.
1 vote -
Mail templates for contracted business
It would be really useful to get a mail template for contracted business where it would be possible to display the different categories with the rates per night.
It should be considered that the payment details and cancellation policies for contracted business is different than indipendent travellers.
That would safe time for the staff and avoid misunderstandings too.1 vote -
facture
Send an automatically email post stay with the invoice attached to this email.
It would avoid a manually process that occurs to many times.1 vote -
Request for Custom Pre-Arrival Email Feature
Hi Mews team,
We would love a feature where we can create a custom email that is automatically sent to guests before check-in. Right now we are doing renovation work at our hostel, and some guests might experience a bit of disturbance. It would really help if we could send them a short info message before arrival, so they know what to expect or can cancel if they prefer.
At the moment we need to find every guest email manually and send individual messages, which takes a lot of unnecessary time. An automated pre-arrival email that we can edit ourselves…
1 vote -
Booking cancellation email to property owner
Send cancellation confirmation email to property owner when guest cancel a booking by themselves. Or please remove the option of "Cancellation" on Mews App so guest must contact the property owner for cancellation request, otherwise, we have no way to know a guest has cancelled a booking and needs refund until she called us to chase for refund payment.
1 vote
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