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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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315 results found

  1. Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It Would be great if we can add a license Plate per guest profile.
    And that you can search for it in the search bar.

    7 votes

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  3. 29 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.

    40 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Support PDF File type to upload rooming list to reservation

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)

    11 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. See complete suggestion with pictures at: https://365idcom.sharepoint.com/:b:/g/Internal/ESL0WIGg4v1MsSYG_UnVP4sBhycp5xSqchetC02D3Y2-sg?e=2QseCT

    For MEWS users that has an ID Scanner (like the 365id Scanner, www.365id.com) it should be a much more smooth and faster onboarding of customers if:

    • The ID scanner can be used to fill out the scanned data in the Profiles | Customer form (instead of typing all the data by hand). See figure 1.

    • The ID scanner can be used to fill out the scanned data when a New Reservation is made without having a customer already registered. E.g., make it possible to bring up the Profile page without…

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they

    7 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Display guest email as a filter option in the reservation report.

    2 votes

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  12. Currently, it is possible to adapt our registration cards in MEWS. However, if we do so, the registration card that a guest sees during their online check-in does not change. Both registration cards should be similar with the same data required.

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Hello,

    I have 3 proposals to make:

    First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.

    I want to ask if it is possible to add that kind of types in our MEWS system.

    Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…

    11 votes

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    Hi Alba,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
    This view is used from reservation and reception to ensure that the profiles are completed.
    As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.

    5 votes

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  15. On the guest profile there should be a number which shows how often a guest has been in the hotel before

    180 votes

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  16. Why is it that if a name is entered incorrectly at reservation, that if it is updated in the system, it doesn't show up as changed on the timeline or the guest's dashboard?
    It's not until you go completely into the guest's profile that you can see the changes.
    EG: A guest uses the name Bob at reservation then later asks for it to be under Robert Dawson. The name Bob is the only thing that shows on the timeline and dashboard

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. When downloading the rooming list and opening the excel sheet. There doesn't seem to be any order to how the rooms are lined up.

    It would be good if there was some type of order so that when creating bigger group reservations, it is easier to fill in the rooming list.

    The most preferred way is if the rooming list could have all the space categories "clumped together" ie
    All the single rooms are together, twin rooms and double rooms. As when we recieve the name list from groups, they are usually very kind and list the names with the…

    3 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.

    1 vote

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  19. Wanneer je de namenlijst downlaod met de nieuwe groepsfunctie (multiple reservations). Pakt die alle reserveringen in die profiel, dit is niet handig want voor groepen heb je wel is verschillende namen per reservering ( denk aan tourboekingen). Daarnaast als je de namenlijst downlaod staat alle datums door elkaar, dit is niet in te vullen op een normale manier. Alvast bedankt!

    2 votes

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  20. At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.

    14 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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