290 results found
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Display guest email in reservation report.
Display guest email as a filter option in the reservation report.
2 votes -
Updated online check in registration form
Currently, it is possible to adapt our registration cards in MEWS. However, if we do so, the registration card that a guest sees during their online check-in does not change. Both registration cards should be similar with the same data required.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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ID CARDS AND SECOND SURNAME
Hello,
I have 3 proposals to make:
First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.
I want to ask if it is possible to add that kind of types in our MEWS system.
Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…
11 votesHi Alba,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customer profiles reports E-Mail address
at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
This view is used from reservation and reception to ensure that the profiles are completed.
As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.5 votesHello Mariusz,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Name changes
Why is it that if a name is entered incorrectly at reservation, that if it is updated in the system, it doesn't show up as changed on the timeline or the guest's dashboard?
It's not until you go completely into the guest's profile that you can see the changes.
EG: A guest uses the name Bob at reservation then later asks for it to be under Robert Dawson. The name Bob is the only thing that shows on the timeline and dashboard2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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rooming list file be in an order, any order but most preferably Space categories
When downloading the rooming list and opening the excel sheet. There doesn't seem to be any order to how the rooms are lined up.
It would be good if there was some type of order so that when creating bigger group reservations, it is easier to fill in the rooming list.
The most preferred way is if the rooming list could have all the space categories "clumped together" ie
All the single rooms are together, twin rooms and double rooms. As when we recieve the name list from groups, they are usually very kind and list the names with the…3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Track and search old names
It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.
1 voteReview of Mews Search starting and in exploration phase
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Namenlijst voor groepen
Wanneer je de namenlijst downlaod met de nieuwe groepsfunctie (multiple reservations). Pakt die alle reserveringen in die profiel, dit is niet handig want voor groepen heb je wel is verschillende namen per reservering ( denk aan tourboekingen). Daarnaast als je de namenlijst downlaod staat alle datums door elkaar, dit is niet in te vullen op een normale manier. Alvast bedankt!
2 votes -
Filter guest in house report not just by products , but also by product categories
To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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when merging profiles, could notes from both profiles be kept
At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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personalize notes
is it possible to personalize notes.
So if you press Ctrl + F and at the top of the note appearse your name.
Would be a lot faster.1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Profiles, Find Address By Typing Here - Too Eurocentric!
This is a great feature, however it seems to be Euro-centric, in that the house numbers are being put at the END of the guest's address.
Is there anyway to fix this so that Australian addresses always have the house number BEFORE the street address?
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Guest language
Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Require a valid CC on file
Require a valid CC on file in order to allow a reservation to become guaranteed. Reservations taken by phone / email / in-person don't currently require a credit card on file. A front desk agent can select "Cash" or some other form of payment for a reservation.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customer(s) added showing in Action Log
It would be useful to add information in the Action Log on which guest was added to a reservation (either the name or a link, or by implementing a customer's profile identification number). Indeed, some customers sometimes have overnight guest(s) for only few nights during their stay, but after the occupancy is brought back to 1 Adult, it is not possible to trace back who was the second guest. In this sense, it could be useful to see in the Action Log which guest was added instead of only seeing the change in Occupancy.
2 votesHello Chantal,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Dropthrough when having multiple reservations in one profile
With the new group option you have the possibility to add multiple reservations to one profile. However when you add a big group of rooms in multiple reservations (think about tour bookings, same date 20+ rooms) in one profile, you see many reservations in your right screen (manage). It would be more clear if you create a drop-through per reservation date, so you do not see all the seperate reservations and rooms. Meaning that you will see all the reservations below eachother instead of also seeing all the rooms under the date. In this way you have a better overview…
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add company sector of business
It would be great to have the possibility of adding a company sector of business (healthcare, hospitality, ...) and be able to filter data and analytics based on this information.
5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Check In > Co Commander
When you scan a ID-Card or a passport, the system has a problem reading the date the card expires - especially if it expires somewhere around the years 2010 - 2030. The system alway reads 1910 - 1920?!
1 vote -
Add "Extended" in Origin of Booking
When a member wishes to extended their stay, would be nice if their was "Extended" options in origin of booking so we can differentiate if a guest booked through an OTA then extended or booked through an email then extended because presently we have to mark them as "walk ins" and this dilutes our actually "walk in" numbers.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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