285 results found
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Have a report for "Company/TA profiles created yesterday"
This is to ensure TA contracts are created when necessary and MAC identifier as well as all information within the profile are all correct / in line with the company standards.
If a report can be generated then we can check all profiles that have been created by X employee are all correct. So far, there is no record/way to track when a new company/TA profile is created6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Internal messaging to be available by Department rather than by Employees only
While the internal messaging is a great tool for Ops teams, to ensure completion of a task (or just share an information) it would be great to be be able to message a department (i.e front office/housekeeping) rather than just a specific employee.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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32 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Registration Form
Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customize emails based on the reservation origin
it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.
40 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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purpose
Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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STOP Automatic Profile Merging
My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Specific guest profile information
Some regular guests have fixed specific request they always need: bath, low floor, diabetic, …
At this moment we can put this in the profile of the guest ‘intern information’.
Problem is when we’re making a new reservations we don’t see this information automatically.
We’re obliged to go to the profile of the guests and then to have a look in the submenu ‘intern information’.
Is there no other option to see this automatically in notifications, or somewhere else, so we don’t have to check for every new reservation if the guests has intern information?5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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vaccination
Store the vaccination status so that it is clear and obvious at check-in whether the vaccination status is known or needs to be queried.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Show Mailreports in reservations and give staff the right to see the mail report
Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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ID CARDS AND SECOND SURNAME
Hello,
I have 3 proposals to make:
First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.
I want to ask if it is possible to add that kind of types in our MEWS system.
Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…
11 votesHi Alba,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customer profiles reports E-Mail address
at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
This view is used from reservation and reception to ensure that the profiles are completed.
As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.5 votesHello Mariusz,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Passport scanner improvements
As most European Drivers Licencies are valid Identify documents, it would be helpful to first of all be able to scan them directly to MEWS and secondly that they count similarly to the Customer Profile statistics as a passport.
Second, the scanner does not recognise an expiry date in 2030 (and later) for Swiss ID cards, but always saves 1930 as expiry date.
Third, how come the passport scanner does not save the issue date?
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Name changes
Why is it that if a name is entered incorrectly at reservation, that if it is updated in the system, it doesn't show up as changed on the timeline or the guest's dashboard?
It's not until you go completely into the guest's profile that you can see the changes.
EG: A guest uses the name Bob at reservation then later asks for it to be under Robert Dawson. The name Bob is the only thing that shows on the timeline and dashboard2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Track and search old names
It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.
1 voteReview of Mews Search starting and in exploration phase
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Filter guest in house report not just by products , but also by product categories
To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add countries within United Kingdom
plus make sure we have a nationality called "british"
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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when merging profiles, could notes from both profiles be kept
At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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personalize notes
is it possible to personalize notes.
So if you press Ctrl + F and at the top of the note appearse your name.
Would be a lot faster.1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Guest language
Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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