88 results found
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Better space upgrade feature
Hello,
We would like to offer space upgrade during the online check in but the current feature is missing a few options in our opinion:
- We cannot be notified when a guest upgrades their room during the online check in
- Upgrades are hard to track and they do not appear on the planning (contrary to manual upgrades) .
- No report can indicate the additional revenue that we generated that way
- We would like to be able to put a time limit on upgrade availability (for example, no upgrades past 3PM the day of) as to not impact housekeeping planning too…
12 votes -
Check in through QR Code
To streamline the check-in process, especially for large groups, we propose implementing a QR code system:
Guests scan a QR code that directs them to the hotel’s guest portal.
They can complete online check-in by entering their first and last name.
This allows faster processing for groups compared to relying solely on the 6 available kiosks.
For individual arrivals, the current solution using a personalized online check-in link via email remains available.
This approach provides flexibility: efficient group check-in through QR code scanning while maintaining the personalized option for single guests.
2 votes -
Allow an owner of a group reservation the ability to complete OCI for all other reservation within the same group
Allow an "organizer"/ single reservation owner from a group of reservations (all with their own owner) the ability to perform OCI and provide CC for incidentals for other reservations/owners in the same group of reservations.
Currently the owner of a reservation in the same group with different owners can only perform OCI for their own reservation and not on behalf of anybody else contained within that same group of reservations.
2 votes -
Customization of products
Customizing the products availibility for online check in (adding the availibility per day, per rate code)
13 votes -
The option to have guests be addressed by their surname in the Guest Portal
Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.
16 votes -
Editable instruction for guest with unavailable online check-out
Currently guested are asked to go to reception when they cannot complete the online check-out in the guest portal due to unbalanced bills.
We do not have a reception and that makes it very confusing for guests. We would like them to call or send us a message instead.
At this moment it is impossible to update this message that Mews automatically provides in the guest portal.1 vote -
Adresse direkt beim Buchungsvorgang
Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.
11 votes -
Promoted services in Guest experience
We are promoting multiple services in the Booking engine.
If one of them is purchased, Guest Online check-in is showing it as already added, which is correct. But, other bookable services are not even shown any more. It would be useful to add other promoted services in Guest experience that were offered in the Booking engine.
4 votes -
A check-in URL for each booking platform
We would like to request the addition of a clearly visible and fully functional online check-in URL to each booking platform we use, specifically for multi-property guest journeys.
At the moment, we’ve noticed that the check-in link is either missing or not functioning correctly on platforms such as Booking.com. This inconsistency creates friction for guests and limits our ability to encourage early and smooth check-ins.
Ensuring the online check-in link is prominently displayed and operational across all platforms would greatly improve the guest experience and help streamline our pre-arrival process.
1 vote -
Show more that two options for room upgrades
It would be very helpfull to show more than 2 options for room upgrades in Guest portal and during check in in Kiosk.
3 votes -
Quick Checkout for reservations with balanced bills
Let me propose a new flow for Quick-Checkouts, complementing or enhancing the self checkout:
Let an automation run daily at a certain time (for example 8 or 9 am) with the following process:
- find reservations ready to check-out today (balanced bill, check-out today)
- check if a company is attached to the reservation or if a routing rule is applied, possibly also exclude reservations based on rate or rate group filter, skip those, but include the ones that are to be paid with a virtual credit card.
- check if an email is attached to the reservation owner, if…1 vote -
Limit Chat Button's Access to the Guest Portal
"Contact Us" or "Chat with Us" buttons in the Email Templates currently lead to the guest portal (GP) when clicked.
We should give users the possibility to limit such access to just messages and prevent the guest from accessing the GP, especially if the property does not wish to use the OCI (online check-in) flow as part of their operations.
1 vote -
Allow upsells for grouped reservations in Online check in
Current Guest Portal was implemented with limitation: “Service cross-sells are offered for single reservations only”.
We would like to have upsells offered for grouped reservations, including grouped reservations created in Booking engine from promoted services as well.3 votes -
Optional 'Display marketing email opt-in' for Canada
Disabling the “Display marketing email opt-in” option in Registration card configuration is only applicable to the registration card pdf. We were expecting that the “I’d like to occasionally receive marketing updates…” check-box would not show in the Booking engine, Online check-in and Kiosk. In Canada, any purchase would imply soft consent if we don't explicitly show the check box.
3 votes -
Add minibar items during online check out
At the moment the guests cannot add any minibar item to the bill, they have to come extra to the FO desk to settle the payment for these items.
If they could add it during CO it would be much effective.
1 vote -
show the outstanding balance in the guest portal
The Pay Now vs Pay Later option is the only tool that displays remaining balance in the Guest Portal and it only works for customers with scheduled payments. There should be a way for customers to see their remaining balance before and during OCI.
2 votes -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
2 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
4 votes -
Enable Placeholders in Guest Portal/Documents
Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.
4 votes -
Option to remove the marketing opt-in during online check in and check out
Option to remove the marketing opt-in at the online check-out.
15 votes
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