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Multi-Property Management

We're always looking for new ways to help you scale, secure and streamline the way you manage your portfolio with Mews’ suite of solutions for chains and groups. Use the Multi-Property Management forum to suggest improvements and changes to:

  • Portfolio management - how your hotels are grouped and organized
  • Rates, products, packages and restrictions applicable to more than one property
  • Other topics, including user management and security

Multi-Property Management

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71 results found

  1. Not changing all browser tabs when changing property.

    We have multiple properties. When we want to manage the multiple properties at the same time we have to set up multiple browsers because when we change the property in one browser, all the other tabs change as well in the same browser. We would like to manage our properties without changing the other tabs when you change one tab from property.

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Chain settings

    The ability to manage all the properties from one master account. user craeation and management of priviliged, rate creation, product creation, templates, adding integrations,
    Manage reservations from a property to another

    12 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Multi-property with 1 email inbox

    We have multi-property and 1 gmail account - payment failure notification emails are received without a property name so we have to go property by property to locate the booking which has a failed payment.

    2 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. default setting for optional release date

    It would be great to be able to choose the optional release date in the settings for each property instead of it beeing fix and only being able to change manually.

    17 votes
    10 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hi Tini,

    Thank you for your suggestion. We have set your request as one to be upvoted by the Mews Community as per our discussion via email.

    We will keep an eye on this request as more members of the Mews Community interact with it.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Spanish ID on Identity scanner

    To include an option (at Property setup configuration) to enable/disable automatic filling of guest NIF with its ID when scanning a guest ID document.
    This would speed up the check in a little bit. Thanks

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Product availability

    If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    329 votes
    idea to upvote  ·  37 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. action log showing original price

    For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    47 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Allow users to be added to multiple sites at once

    This is one for the account creators out there and should already be a thing.

    Adding users to each site individually is a ridiculous process that takes far too long. There should be a centralised account creation page where you can just tick a box for which sites/properties you want to assign them access to.

    The fact you cant have multiple sites open at once is another hurdle that needs to be addressed.

    8 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Move posted Services to other properties

    As we are a couple properties using MEWS, it would be amazing to move postings from one to the other property in the same hotel-chain.

    So if a guest has consumed lunch in partner property, it would be amazing to post it on the room in our hotel.

    10 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Generate more complex guest UIDs to decrease the amount of duplicate profiles created in MEWS.

    Currently we create guests' Unique IDentifiers' (UIDs) from email addresses and it works great in most cases, however this is a flawed approach as email is not a required data point, and if a guest does not use one this effects duplicate guest profiles in MEWS (once the guest returns to the property for another stay). Properties then have to merge these profiles, losing time, and reporting accuracy.

    In my opinion this is not good user experience, is inefficient and requires a more elegant solution.

    We could for instance generate them from: Name + Surname + Street name instead.

    7 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Lenght of stay

    With a property where length of stay plays a role for pricing, it would be convinient to see the number of nights directly under the arrival and departure day (both in timeline, but especially on "properties" overview.

    14 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. display of reservation empty

    sometimes when you open a reservation there is no information displayed (at all). you need to click on another tab to go back to your "properties" tab to view.
    this causes huge issues and mistakes

    2 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Ability to reconcile Mews monthly Platform space invoice

    Allow properties to be able to see their Average monthly space add ons and removals so that they can balance the Invoice issued by Mews for platform fees.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. able to see guest side of communications

    either in the demo or real version, it is very difficult to gain insight on the guest experience of the communications. for example:
    * where do guest click to add their credit card details or how to disable the cc details.
    * what does the confirmation look like or get a sample of the pre-arrival communication.
    * what does it look like when you email the guest a copy of their bill.
    * what does a guest profile look like and is the guest able to see just the bookings at your property or all the mews connected properties
    *…

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. why to merge existing customer while creating a reservation for 2 or 3 room under same name???/

    If the property wants to assign different rooms to different people name that is separate but it should be by default while creating a reservation it should be under one name for all the group or multiple room unless needed by the guest.

    but mostly no one cares for that as from the guest side but from property we need to keep on merging them especially when we are running busy

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Multi accounting category per stay product

    Add differents accounting categories with differents values for one stay product.
    Example : "Diner after check out" 130 €
    which includes 100€ in food, 20 in beverage 10%, 10 in beverage 20%

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. multi item posting

    Create multi-item postings to make upselling easier. Think of Valentine package with chocolates and a bottle of wine.

    Currently we need to create 2 items for different VAT calculations. It would make life a lot easier if we could make 1 item Valentine Package with an automated split per bucket.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Customizable Origins

    Properties should be able to customize their own origins as they may need to use more than the hardcoded ones, mainly for reporting purposes

    84 votes
    4 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Redirect MEWS commander user to a property (active session, same chain) by URL

    Use case:
    - We have an internal tool, synchronized via API with MEWS. We have access to Reservations, Customers, etc.
    - In our internal tool, we identify one Reservation (id-id = X, property-id = Y). In same internal reservation page details, we want to include a link to open MEWS in that reservation details: https://www.mews.li/Commander/Reservation/Detail/X?property-id=Y

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Charge guest card on profile when making Reservation at another location

    For chain hotels.

    When making a booking for a guest using the dropdown menu on the new reservation screen, credit card on file should automatically be charged and accounted for under the other property without needing to switch locations from within mews.

    ie: Customer is at Location A, and is making a reservation at Location B from the receptionist at front desk. The receptionist should be able to select and book Location B and have any deposits or charges autolinked to the guests card on file so that the accounting and deposits dont need to be manually reconciled between properties.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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