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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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93 results found

  1. Allow F&B team members to swipe the room, similar to how Housekeeping marks it as clean, but instead mark it as “Having breakfast,” with the room status changing color OR SHOWING A CUP OF COFFE

    1 vote

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  2. We have a integration with silverware, and when the post the bill we only recieve a "table service" with a total amount. We need to be able to see whats in the bill.
    example : 2x COCA-COLAS
    1x Fish of the day

    1 vote

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  3. Customisation of menu listing on POS handheld payment terminal for staff.

    I see it as a fundamental flaw, that menus on the handheld terminal are shown by creation date and that there is no way to rearrange them. Which makes it an incredibly time consuming and tedious task to reorder them so that the most prevalent product sales appears first, to minimise time spent on scrolling through categories. This may be only be 10 seconds. But times ✖️ that by every product you enter for every sale that you do. Not only to mention the lack of efficiency on busy…

    1 vote

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  4. At the bottom of the cart, even if oper orders are disabled, the send order button is still present next to the shortcut and the three dots for other payments methods.
    So the button is confusing and useless. We kindly ask you to hide it if open orders are disabled.
    Thanks
    Mattia

    1 vote

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  5. We would need to be able to enable/disable the send offer button when on check out. It can help the UX to be simpler, leaving only the essential parts that are needed.
    Mattia

    1 vote

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  6. le rapport « Prix moyen par couvert » permet d’analyser les performances sur une période donnée (chiffre d’affaires, couverts, ticket moyen), mais il ne détaille pas, pour chaque jour, un nombre de couverts pour le service du midi et un nombre de couverts pour le service du soir sur des lignes distinctes.

    1 vote

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  7. In the app, when doing a room charge, the operator does not know who's the onwer of the room.
    We would need an icon or something to show who's the owner of that room.
    In case i push the room charge to another person of the room, in the PMS another bill is created, leading to manual merge operation in case (most cases) one person pays the bill for the whole room.

    1 vote

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  8. When sending an invoice digital (via Email) to the guest, the header color is fixed purple.
    It would be nice to change the color into the company CI.
    And it would be even nicer to set it per Outlet.

    Like as well the following idea to complete the picture:

    https://feedback.mews.com/forums/950776-restaurant-operations-pos/suggestions/48087554-having-a-different-logo-depending-on-the-outlet

    1 vote

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  9. When a restaurant client requests for the bill, it is not possible to get a pro forma invoice; only the order summary is available to be printed for the client.

    It is also not possible to group items or remove the 'Platos' either on the order summary. This is not ideal at all since it is confusing for the customers to review their bills. It also makes that, many times, printed tickets are absurdly long.

    3 votes

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  10. Add deliveries to inventory with qr code scanner. Would make adding inventory easier if you could add products from delivery papers to system via qr scanner.

    1 vote

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  11. It should be possible to deactivate the "Next Course" receipt for certain product categories (e.g. Beverages) in order to avoid that a call-off receipt for beverages is always created if they may have been assigned to a wrong course.

    2 votes

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  12. Currently, there is no way to find issued and sent pro forma invoices. However, it would be useful if they were included, for example, with the invoices (with a filter option).

    3 votes

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  13. Außerdem ist der Küchen-Bon viel zu groß und das Wort zum Mittnehmen an falscher stelle. Jeder Koch guckt Automatisch auf die Gerichte. Es wäre sinnvoller das als letztes auf den Bon oder noch besser direkt vor der Speisenauflistung stehen.

    Uns ist auch aufgefallen, wenn wir die Schriftgröße auf den Handys ändern wird der Küchenbon auch größer. Was sooo schon viel zu groß ist. Auf den Thermodrucker im Service bleibt dieser jedoch gleich.
    Vielleicht findet man hier eine Einstellungsmöglichkeit was überhaupt auf den Bon soll.

    3 votes

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  14. For upcoming bookings in the POS, it would be really convenient if there was a date marked instead of just the time, name of the guest and cover.
    It gets utterly confusing when there are multiple seatings at the same table for following days, as all the booking will just line up. There is a higher risk of choosing the wrong guest when they are all just a mix-up, and it takes much longer time due to the need of cross checking bookings with the booking system.

    Alternatively, it should be possible to choose from the settings whether you would…

    1 vote

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  15. We would like to see in POS if the guest has pre-authorized credit card on room - so the guest can set food & beverage on his room bill.

    2 votes

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  16. Be able to create a discount with a limit per month or day (or other time lag). And autoreset the discount at the end of the time lag/month.

    2 votes

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  17. It would be useful to have some beforehand notice about when the system automatically updates. We can not have this happen during the lunch rush.

    1 vote

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  18. Einen Rabatt auf ein einzelnes Produkt hinzuzufügen ist mit der Funktion "Rabatt" nicht möglich. Jedes Mal das Produkt zu bearbeiten um einen Rabatt hinzuzufügen ist sehr umständlich für unsere Servicemitarbeiter. Ich bitte daher um eine schnelle und eimfachere Handhabung für diesen Fall.

    4 votes

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  19. Wanneer je op betalen klikt, is er nu maar 1 mews betaal terminal zichtbaar. Ik heb begrepen dat er nu geen functie is om er twee te selecteren in dit betaalscherm (naast cash, aanbieding verzenden, etc.) - dit lijkt een gemiste kans gezien vast meer bedrijven twee mews terminals gebruiken! ;)

    1 vote

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  20. I would like to have the stay dates included to the product checklist. We're using the product checklist at the host desk in breakfast and we would like to see at first glance if it's guests' first time having breakfast or if they had breakfast before. We can then either explain the breakfast buffet set-up or 'welcome back the guest.

    10 votes

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