reply on a guest message
If you receive a reservation via distributor, the guest can send you a message in Mews but the hotel cannot reply?!? Than, we have to send an email and this is not stored in Mews.
if you received the message from guest via messaging service directly in PMS it was sent from guest portal, not directly from Distributor. You can easily reply on that message through messaging module directly in Mews Commander.
You can read more in Help article: https://help.mews.com/en/articles/4245614-read-and-reply-to-messages
I hope that helps. :-)
Have a great day,