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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 10 votes

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  2. 43 votes

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  3. "If a reservation needs to be canceled, this can easily be done within the reservation module, however, it is not clear which cancellation policy may apply to the reservation at the time of cancellation. For this reason, displaying cancellation policies within the reservation module could help create clarity as it will be clearly visible before and during reservation management."

    48 votes

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  4. As group reservations often appear together on the Timeline, there is not currently an efficient solution to relocate all of them once. An additional Timeline feature could enable moving all group reservations to another block simultaneously.

    44 votes

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  5. 11 votes

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  6. 8 votes

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  7. Display the reason why rate is excluded from offer.

    42 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. "In case a guest would like to be assigned a different room for their stay, it is easily changeable through the State tab of the reservation module. Using the assign drop-down, all rooms are visible. However, to improve the user experience, this list of spaces could be reduced to display only inspected and vacant rooms, making alternate space selection faster and easier."

    25 votes

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  9. Reports contain a lot of information, which can sometimes be difficult to read through. In order to simplify and improve your report viewing experience, we could enable an excel-like sorting feature so that you can use headers on each column to organize the report data in ascending or descending orders.

    20 votes

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  10. 14 votes

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  11. While looking at the timeline, there is a lot of information represented there, which can make it difficult to navigate. Introduction of a fast and easy search function could help simplify your investigations as you could immediately identify guests, space numbers, and more.

    14 votes

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  12. Right now to add bookings to the same 'group booking' you have to open the booking then click the '+ reservation' button. If you make a booking through the regular '+' icon that's always visible for example you can't send a confirmation with both bookings in the same email.
    I'd like to have a function that simply allows you to couple or group bookings together to make this process easier.

    0 votes

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