211 results found
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Tasks: 'In progress' status
Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.
This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.
Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.
7 votes -
A refresh button to refresh the page working on.
A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.
1 vote -
Flexible Charge Splitting for Invoicing
We require the ability to split the monetary amount (charge) of a single item or a total bill across multiple payment accounts or invoices. The current system only allows splitting products or payment transactions, not the value itself.
The current lack of charge splitting creates three major invoicing issues:
Shared Room Cost: It is impossible to split the cost of one room night (e.g., 1000 kr) equally between two guests (500 kr each) to generate individual receipts/invoices for their correct share.
Custom Amount Allocation: We cannot assign specific, custom amounts from a single total (e.g., 2000 kr total) to different…
1 vote -
Search bar - travel agency contract showed as result also for other properties of the chain
The current behavior of search bar with Travel Agency contracts is misleading.
In practice, we are being redirected from one property to another without being fully aware of it.
Furthermore, when you have different properties, Travel Agency contracts will appear, without the possibility, unless one clicks on them, to understand which property each of them refers to.
From our perspective, the expected behavior would be to display only the contract related to the property currently in use.
Alternatively, if it should function in the same way as Companies, it should not be necessary to enter it separately for each individual…1 vote -
Prevent feedback surveys from disrupting staff workflow
MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
I really love MEWS, and like to involve and help.
I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
I know it is not really a idea, but I wanted to offer other Mewsers…8 votes -
Price adjustments of products with date (until... / from.... price)
It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.
2 votes -
Newsletter as a email template
Smaller hotels in our chain would like to be able to send newsletters to specific groups of guests, and having a mail template to adjust between seasons and campaign would be a simple way to handle this locally at the hotel.
1 vote -
Invoice Screen
When we check out guests at the reception, it would be helpful if we could easily display the invoice digitally to the guest before checkout. The idea would be a button that would send the invoice view to a permanently installed iPad/screen for the guest. For example, you could select the right or left screen, and the invoice would then appear there. This could be achieved via a browser window.
6 votes -
Add Task Filter: Accomodation Number and task improves
Creating a filter in the Mews app for the tasks; now they are in order of time of reporting, but that’s not efficient.
A good option to help the Operations and Housekeeping teams is have a filter to put the task by roomnumber (accommodationnumber).
Also, here other Task improves that can be helpful:
There is no way to filter by name, by date, by accommodation number whatever).
No required field to fill in creating a task accommodation number.
So maybe it's an idea that an additional (required) field be added when creating a task, where you need to select an…
2 votes -
Adding different Status for Tasks in Mews
Currently, tasks in Mews can only be assigned a deadline or to close them. While this covers the basic workflow, it leaves a gap in team communication and task visibility.
I’d like to suggest introducing an additional task status, for example, “In Progress” to indicate when someone has already started working on a task.
Why this would be valuable:
Improved coordination: Prevents multiple team members from picking up the same task unknowingly.
Transparency: Makes it clear which tasks are actively being worked on versus those still pending.
Clear lifecycle: Having statuses such as To Do → In Progress → Done…
1 vote -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…23 votes -
Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
15 votes -
Empower Mews Help AI: Let Us Add Custom Information!
Hi Mews team,
We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?
🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).
Why is this important?
Front Office teams handle a wide range of guest questions…4 votes -
Internal Messages: Create Internal preset Groups
Allow Admin Users to create an internal group to facilitate group messages between staff. Right now they can only select staff one by one.
1 vote -
Additional Service Products: Relative Calculation
***Bookable Service Products are the only ones with Relative calculation possibility. It would be most useful to add this feature for the Additional Services as well.
1 vote -
Give the option to remove the Service charge
It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.6 votes -
Sort Task by different parameters
Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.
38 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Hotkeys and tabs
I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.
So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.
When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…
2 votes -
"Overdue" Label for Issued Invoices in Search Bar When Receivable Tracking is disabled
For hotels with the "receivable tracking" not enabled, It would be nice to consider removing the Overdue Label for past issued invoices in the Mews Search Bar. The label does not show anywhere other than the search bar.
There is no way to act on it, but seeing it leaves the impression that the users must act on it.
1 vote -
Producten toevoegen in boekingsmodule
Op dit moment kunnen producten in de boekingsmodule alleen toegevoegd worden door de gast, op de wijze waarop het product toegevoegd is in Mews operations. Dat betekent wanneer in Mews operations aangegeven staat dat het product 'eenmalig' geboekt wordt, de gast deze niet vaker dan een keer kan bijboeken in de boekingsmodule. Dat is jammer van de omzet en levert herwerk op: de meeste gasten komen met z'n tweeën en willen het product dan vaker dan een keer toevoegen.
1 vote
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