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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. When companions are added to large reservations e.g. 100 + from the rooming list identifying the names of the companions is very difficult in these large groups. If users expand the columns, it means that they have to do a large amount of scrolling to find guest information as simple as the guests name.

    Allow users to select whether or not they would like companions to become reservation owners when they have been added from a rooming list.

    12 votes

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    idea to upvote  ·  3 comments  ·  Other  ·  Admin →
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  2. On the check out report - once a guest has been checked out they disappear from the list. Can they just be moved in to a lower segment on the screen so that they can still be found from the check out report?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Ensure that the items for each stay are assigned to an individual bill. It is confusing, if there are different stays and prepayments displayed on one bill and extra work is needed to separate them for check-out.

    1 vote

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  4. It would be nice to have a feature in Mews so that I can upload our company logo so that it appears on our Mews terminal screen and receipts.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Is it possible to create push notifications for check-in? That when the room is checked in, a message for the staff member appears on the display.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. department: customer support
    We would like to be able to turn off the sound when a notification comes in.
    when we are talking to guests, it is very annoying when we hear a 'ping' in our ear all the time.
    if it is also possible to turn off the notifications completely, that would be great.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. It would be great if you had the option to not only update a task when opening it, but also to close it from that same window. Now you need to update it, close the task and then only are you able to complete it from the list (task list or within the reservation).
    would save time if you had that close button within the task (so both update and complete/close)

    18 votes

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  8. Currently to check in a guest, You have to navigate too many screens between payment, guest info, and check in. Instead when you click check in, MEWS should automatically prompt the guest info then payment instead of having to navigate multiple tabs.

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Currently daily rate is not amendable once the bookings are created, with a status OPTION (not confirmed). We used to have it but not anymore.
    Also, we can never change room allocation if the booking is an option.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. It would be useful to add more conditions to product rules; e.g., comments -- this would allow to create product rules based on matching words in the reservation comments.

    2 votes

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  11. we just hat the situation that a guest complained because we forgot a task.

    This happened because the colleague who created the task forgot to set a Department.

    As the Department just check the Task reports with the filter of their Department no one had this task on their report.

    Is it possible to set the Department as a mandatory field?

    Thank you in advance.

    Best
    Mariusz

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Right now, it is only possible to make a room move for an in-house guest when the room that you are planning to use hasn't been used during the time that that guest was staying. And this is very inconvenient when the guest that we are trying to move is a long-stayer. For example:

    Mr Smith has been staying from the 1/3 until 20/3.
    On the 15/3 I need to move him to room #219.
    In order for the system to allow me to do it, room #219 should have been empty since 1/3. So, if #219 was only used…

    13 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. it would be good if we could print an in-house guest list including mobile numbers. we use this for emergencies (i.e. fire roll call) and currently we are only able to print guest name, room number, number of occupants.

    for that same reason it would be good if we had the option to mark a guest as "requirying assistance" which would print on this report. that doesn't have to be a "disabled" person, but could be somebody with young children or difficulty walking

    4 votes

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    3 comments  ·  Other  ·  Admin →
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    Hi Simone,

    Thank you for your suggestion. As personal guest information is found in the Customer profiles report. I have updated your feedback title to match this.

    This request has been set as one to be upvoted by the Mews Community.

  14. The Price Overwrite Periods of the rates should be longer, than 12 months.
    When a company contract is valid for 15 months it needs a extra adaption. This should be possible to create it once.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. the update overview on Mews is great, but could it please be possible to add a delete button once you have read the update. that way you know exactly which ones you still need to familiarise yourself with and don't end up with a list 500km long!

    1 vote

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  16. To be able to have the option to update the voucher for existing reservations. Unfortunately, if you're looking to update the voucher you need to cancel the reservation and create new once as there is no way to update voucher, only when creating initial booking.

    13 votes

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    3 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Once you have uploaded a photo by a product is it not possible to delete the photo. Please make this possible.

    1 vote

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. We close the Hotel for Christmas. I want toclose all my rooms for 3 days. But in Mews it's just possible to do that room by room. Why I don't can choose the rooms in a list. Now I make a reservation with 0 Euro for the whole Hotel. But in the statistics, it will appear as we was selling the rooms, even if the price is 0.

    The same when a client is changing to another room, you have to deparate the rooms ) but just when the client is allready check in, before i's not possible to separate…

    1 vote

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  19. When checking in a guest in Mews it is not immediately apparent if their is a Payment Card on file unless you select the "Payment" button to see if one is present which is an extra click. If it is already there, it was a wasted click. If the card is not there, then you will need to enter the Payment Card. It would be good to see if a credit card is present or not in the reservation screen before you touch the "Check-in" button. Additionally, if there is no credit card or preauthorization on the card if Mews…

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Add Expedia to the social widget so we can see the ranking immediately after opening Mews.

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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