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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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430 results found

  1. Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite

    2 votes

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  2. Would be great if you have the option to set up the default view of your invoices instead of choosing a different one you want at every time you print an invoice

    2 votes

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  3. It would be good that the bills that are in the Company Profile billing showed whether the reservation is 'Past', 'Future' or 'Checked in' so it is easier to issue invoices to big OTA providers like AirBnb, which have many bookings assigned at the same time. Currently you have to open and check every single bill.

    This could show the same way the 'Items: 1' tab does.

    26 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  5. According to STR guidelines, no-show revenue should be included in room revenue when other cancellation revenue not.

    Cancellation fee has different VAT in the Netherlands than no-show (no show is 9% when cancellation fee is 0%).

    9% is hard coded in mews and therefore impossible to separate (using automatic posting)

    4 votes

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  6. On Expedia Collect and Airbnb bookings, the OTA collects the occupancy tax (city tax) and not the property. It therefore requires us to make some unfortunate accounting adjustments at the end of each month.

    We would need to be able to choose which taxes apply to Travel Agents.

    2 votes

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  7. Dear Team,

    This function work super for a Breakfast List as an overview.

    May I recommend:

    1) We are able to print this report for our Kitchen Team as well for our Breakfast Team. They unfortunately do not use MEWS.
    2) Would there be an option to add the Guests "Customer Notes" there we add under the F&B Notes, if the Guest if allergic to anything for example.

    Thank you in advanced.

    Kind Regards,

    Amit

    11 votes

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  8. As our property mostly sell packaged products we are missing the possibility to package a product with multiple items which then ..
    - could be sold as an enhancement to stay
    - be billed directly by frontoffice without having team remember all components

    In addition it would be desireble to set a product for sale specific period or days only.

    Example: Would love to sell a Christmas Lunch composed by Food & beverage items for stay 25 December without having to create a separate Stay package.

    22 votes

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  9. Bluserena needs caparra to be available in order to use it as pre payment for stays and VAT on caparra should come across as 0 as the VAT is calculated in the whole stay at the end so the deposit would be wrong as it calculates the VAT as 10%

    2 votes

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  10. With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.

    In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…

    1 vote

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  11. When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
    Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
    This will add some great ease of use quickly!

    1 vote

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  12. Hello,

    When we have a paymaster account and the customer has several bills linked to his account, we change the name of the bill, but they are not placed in alphabetical order, is it possible to do this? and/or have the option to drag and drop the order of them?

    When we choose sort by month, it only changes the order in each bill, it would have been nice to have an alternative where we can sort everything on one customer by month, even if it is in different bills. Just need it for a better overview.

    3 votes

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  13. Es sollte möglich sein, dass alle Gäste eines Zimmers auf der Rechnung stehen und nicht über das Notizfeld!

    8 votes

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  14. It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.

    9 votes

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  15. Some properties find it too restrictive not to be able to modify guest count once a rebate has been created and balanced in their PMS. Bills/invoices being legal documents are understandable - however if a rebate is created to correct bill details or items, the guest count should be considered as well.

    2 votes

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  16. In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
    Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
    Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.

    1 vote

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  17. We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.

    7 votes

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  18. As a hotel, we offer our partners overnight stays as sponsorship for an event.
    We would like to have this payment method among the external payment options.

    2 votes

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  19. Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.

    Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.

    Within Australia, Trust Accounting is a…

    11 votes

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  20. With the Online Check Out (which is great) the customer creates a new bill to close the invoice. The guests don't have the possibility to add a company address by themselves. At check-in we always try to add the company with the "Associated" feature, as for individual travelling business guests the company profile way is not suitable, as we can't add a credit card, and the open bills are not seen at the check-out screen. Now even if everything is prepared the guest puts all the charges to a new bill and the company address is not longer on the…

    7 votes

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