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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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455 results found

  1. Default VAT of deposits to be editable and not linked to Legal Environment.

    12 votes

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  2. 20 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. 36 votes

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  4. Would be nice to be able to customize group bills, by grouping the items according to space categories.

    32 votes

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  5. In Italy we are facing the issue, that each invoice has to be print out on a specific invpice paper and only one time. So the night receptionists have to keep track of all the bills closed on one day which they do by using the bill and invoices report. It would be even more helpful to have an extra column added with the amount of prints so that they don't have to click in each bill.

    9 votes

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  6. 13 votes

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  7. 30 votes

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  8. Having an additional file where a bill number, the total price, the base price and the vat price appears in the same line per each reservation.

    10 votes

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  9. The client would like to have the possibility to choose the bill counter for automatic deposit.

    9 votes

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  10. Please note some guests get confused by Rs and think it is Indian rupees which off course does not represent the same value at all. It would be very helpful if the rates could be shown as MUR instead of Rs for Mauritius. Note Booking.com already does this, I guess for the same reason.

    5 votes

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  11. When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it.…

    2 votes

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  12. Settlement task: Currently, the system does not make the difference between CC invalid and CC missing. So it creates a task in both cases. But we do not always need a CC. Especially for group bookings. So we have 40 tasks a day that must be canceled. It's heavy.

    Solution: let the property decide if they want/need a settlement task for either CC invalid + CC missing or for one of these solutions.
    686.95

    8 votes

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  13. No auto charge for a specific travel agency under one type of rate

    6 votes

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  14. 82 votes

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  15. 14 votes

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  16. As variables within bills and invoices may change in the future, it is important that all historical accounting documents are preserved in their original form from the time that they are issued or reported. Therefore, storage of PDF snapshots of each document at the time that it is issued would preserve this data. Therefore, regardless of change, users will be able to view those original documents at all times.

    15 votes

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  17. Group bookings can complicate payments, especially if all bookings are being paid for by a single party. Adding the capability to pay deposits for the group as a whole could provide a solution, as this could simplify the payment process for many business travelers or any other group travelers.

    75 votes

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  18. 18 votes

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  19. 11 votes

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  20. 11 votes

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