Mews Operations (PMS)

Mews Operations (PMS)

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  1. In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.

    I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
    E.g. homepage, reports and timeline.
    When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.

    1 vote

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  2. once you have made a booking for a room, you seem to be unable to duplicate it and add a different service (like parking or cot). you should get the ability to change this when making the duplicate as the cot and parking are in general for the same dates as the room booking

    1 vote

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    Hi, to create new reservation of another bookable service linked to a reservation of the accommodation, please, use Reservation group functionality. 


    You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.


    Best regards,


    Martin Kucera

    Product manager

    Mews

  3. Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).

    Please introduce the option to delete those (either from the property or from the support level).

    11 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, we are happy to inform you we have enabled service deletion in Mews.

    Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.

    Best regards,

    Martin Kucera
    Product Manager
    Mews

  4. When we have a meeting room booked and the company would like add bedrooms to their booking. So everything is connected and is clear that the reservations are for the same event.

    1 vote

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    Hi, to create new reservation of another bookable service linked to a reservation of the Meeting room, please, use Reservation group functionality.   


    You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.  


    Alternatively, you can create a new reservation for the accommodation and merge it with the meeting room booking - again, everything will be in the same reservation group.


    Best regards,  

    Martin Kucera 

    Product manager 

    Mews

  5. Idea:

    • Having Dummy spaces is immensely helpful for hotels, so we can place those guests over there. These are those guests who are not going to arrive or who have booked with an invalid cc. By placing the reservation in dummy, we keep them on a waiting list, while at the same time keeping the reservation active on the OTA channel!

    • It allows us to give preference to guests who pay and weed out fake/ fraud bookers

    • Dummy allows us to directly release the room online and keep the timeline sorted, without having to change the occupancy/ availability manually every…

    23 votes

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  6. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    33 votes

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  7. There should be an extra line for the meeting room. So we can place Reservations in MEWS

    39 votes

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    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,

    Martin Kucera
    Product manager
    Mews

  8. Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.

    You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews

    4 votes

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  9. Add common areas (like pool, kitchen, garden 1, garden 2) to assign them to housekeeping and maintenance, to be able to assign task a cleaning of common area.

    23 votes

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    Hello,

    I’m happy to inform you that it is now possible to create spaces/resources without a category and see them on the timeline + assign them house uses. The resources are currently not bookable through the standard channels and can be really “reserved” only for an internal usage.

    Please, find a basic guide describing the functionality attached.

    If you have any questions related to this functionality, feel free to reach out to me at martin.kucera@mews.com.

    Thank you.

    Martin Kucera
    Product manager
    Mews

  10. We would love to be able to create and Manage availability for meeting rooms .
    Can you create a space type for day use that can be excluded from the occupancy rate ?

    29 votes

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    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,
    Martin Kucera
    Product manager Mews

  11. There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.

    23 votes

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  12. Ability to create day-use reservations from reservations screen. Currently, we have to create a 1-day reservation and then edit arrival times for day use.

    26 votes

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    Hello dear Mews user,

    We are happy to announce that Day use functionality in Mews has been released.

    Day uses for bookable services bring increased flexibility.

    Now it’s possible to set up bookable services in Mews for day use, allowing guests to reserve and use spaces at your property for a limited time period during a single day.

    Day uses are a great way to expand the range of services you offer, attract new guest segments, and increase your revenue and occupancy rates. You can offer luxurious “daycations” to locals, cater to travelers looking for a few hours’ rest during layovers, or host professionals in need of temporary workspaces or meeting rooms.

    Check link below to learn more about the basics of day use bookable services, then get started by following our guide on how to set up your own.

    https://help.mews.com/en/articles/5331830-bookable-services-for-day-use

    https://help.mews.com/en/articles/5331948-create-a-day-use-bookable-service

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