E-mail log in profile/reservation
Would be great to have a log of all the e-mails sent attached to the reservation(s) and/or profile.
Luigi Orsini
shared this idea
Hello from the Mews product team,
Thank you for your suggestion.
It is currently possible to view a list of the emails sent to you have sent to you clients from the Mail queue (Main menu > Queues > Mail) https://help.mews.com/hc/en-us/articles/360002227437-Mail-queue
Are you able to share a few more use cases with regards to how you currently, or would prefer to report on emails?
6 comments
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Filippo Vicentini
commented
Hello all, I`m a big fan of this idea and I believe it is similar to the one in the link here below, except the one in the link has more upvotes. Would be great if we could boost it so that the guys at Mews check it out...
https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/36659275-mailing-history-report -
Felix Helbling
commented
Currently, it is difficult to track what information/mails were sent to the guest. The following solutions come to my mind:
- Mails are assigned to the guest profile in Mews.
- Mails are always sent as CC to the reception. This way it is easy to search for the mails. -
Linda Ohlson
commented
Furthermore, when guest contacts us regarding an email, the most fast is to find from the guests profile with res number. Also what is important, is to see who sent the email. Hopefully you can do something with this soon.
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Linda Ohlson
commented
It's time consuming to track all the emails from the logs. The other important thing is to see the content of the email. This is the most professional way to do it.
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mko
commented
That would be important for us as well. We would like to see the content of the automatically delivered emails. It happens occasionally that customers are asking us something regarding the mails that are send from Mews. The only thing we can do then is to ask the customer to forward us the email which makes us look a little unprofessional. So please add an option to have a look at the sent emails.
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Boucard Jessica
commented
Add the option of seeing all the emails sent to the client (proposal, confirmation, cancellation).